Solved

BESR 12, Exchange 2003. Error when restoring individual items into a mailbox

Posted on 2011-03-18
6
412 Views
Last Modified: 2012-05-11
Hi,

We are trying to restore an idividual mail item into one users mailbox. We are using CPS. When we start a restore of some items the restore fails with the following: Final Error 0xe0000f0c an error occured when attempting to initialise encryption for job. The Exchange store is not responding.

I have done some research and all the articles I have come across are about this error and different versions of BESR 11 but not 12.

Can you tell me how I can restore from this CPS point as we really need some items deleted in error restored.
0
Comment
Question by:teknite
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 42

Expert Comment

by:paulsolov
ID: 35170246
Are you using Backup Exec System Recovery or Backup Exec for Windows?  

If you're using CPS then you may not be able to restore the mailboxes, it is not designed for this.  The Exchange agent (using GRT) is what is used to backup the Information Store and allow you to restore mailboxes from it.

0
 

Author Comment

by:teknite
ID: 35176972
Hi,

We are using Backup Exec for Windows.
We are trying to restore a CPS Exchange recovery point from Backup exec for windows.
Thanks
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 35177807
Unless you are using the Exchange agent it is not possible.  I have had several customers contact Symantec support and they provided the information..  CPS does not quiesce the Exchange database properly.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 42

Expert Comment

by:paulsolov
ID: 35177818
0
 

Accepted Solution

by:
teknite earned 0 total points
ID: 35197702
Hi i have had a look at all the information given to me including paulsolov's answer. This refers in the article to bakcup exec 11D. As far as I can tell our setup matches what people have recomended as being the correct setup to do an individual mailbox items restore. It is just it isnt working. We did manage to restore from another snapshot but this did not include the items we wanted to restore.

Thanks
0
 

Author Closing Comment

by:teknite
ID: 35414403
I have accepted my own comment as there was no accurate support from the community.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Netapp and Vcenter report 9 101
Error on TSM AIX " ANS1138E The 'QUERY' command must be followed by a subcommand" 7 140
hp laptop model 10 83
question about running backups 3 86
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
Facing problems with you memory card? Cannot access your memory card? All stored data, images, videos are lost? If these are your questions...than this small article might help you out in retrieving your lost or inaccessible data.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question