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PowerPoint 2010 Not Starting

Posted on 2011-03-18
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Last Modified: 2012-05-11
One of our users is having a problem where he cannot start PowerPoint. The first attempt it just doesn't do anything. The second it says that it failed the first time and suggests starting in safe mode. That fails, and then suggests repairing for the third time. I went through the repair process and it just continues to repeat this whole problem.

I read online that it has an issue with the WebEx add in, which I went to registry to remove the entry and it wasn't there. Anywhere. So I removed WebEx from the computer all together and restarted to try and get it to work - nothing.

Anyone have any suggestions?

Thanks for your help.
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Question by:ITimaging
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Expert Comment

by:John Hurst
ID: 35167646
Was WebEx the only add-in? If there are other add-ins, I would disable/remove these to see. I would use PowerPoinnt (File -> Options) in safe mode to remove add-ins instead of editing the registry.

Also, see if this problem occurs in a different Windows user profile. It may be a profile problem causing this.
... Thinkpads_User
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Expert Comment

by:Echo_S
ID: 35167826
If you can't get PowerPoint open to check what add-ins it has, maybe try running the utility mentioned here: http://www.pptfaq.com/FAQ00655.htm (the text says it's not been updated for PPT 2007, but I am sure that is old text. I just ran it on my PPT 2010 machine, and it reported add-ins accurately.)

Once you've run that, can you tell us what all is listed?

Also, there's a Send to Bluetooth add-in that's notoriously wonky and causes PPT to crash. I don't know how to uninstall it if you're not able to open PPT, though.

The other possibility is a printer driver, but that doesn't usually cause as severe a crash as you seem to be describing. So let's go the add-in route first. If that doesn't work, then we can think about printer drivers.
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Author Comment

by:ITimaging
ID: 35168111
Yes, WebEx was the only add-in. It does occur in other user profiles, and it occurs in full windows safe mode. Not sure what's going on with it.
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Author Comment

by:ITimaging
ID: 35168117
Sorry, didn't see the other comment. I'll take a look at it when the user has time. Currently he doesn't, but I'll run it ASAP.
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Accepted Solution

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ITimaging earned 0 total points
ID: 35206379
Figured out that it can be solved with a complete uninstall, restart, and reinstall.
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Author Closing Comment

by:ITimaging
ID: 35239028
Accepting answer because I figured it out.
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