Solved

Recovering Deleted Items Exchange 2003

Posted on 2011-03-18
12
347 Views
Last Modified: 2012-05-11
I recently took over somewhat of an Exchange environment disaster.  I now have an end-user complaining that several key folders off their inbox is missing.  They apparently didn't delete them to their knowledge.  I took a look at the Recover deleted items option and there was absolutely nothing in there.  I then took a look at the Store properties and saw that the 'keep deleted items' was set to 0 days.  Wonderful... any way to get back to those messages?  I am trying to sift through the back up files on the network to see if I can restore the Mail store and recover that way...

0
Comment
Question by:mwagoner_73
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 3
  • +1
12 Comments
 
LVL 19

Expert Comment

by:suriyaehnop
ID: 35167689
Only option available is Backup since keep deleted items is set 0 days, default settings  14days
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35167690
One word - "Backups".

If the retention was set to 0 and the items are not visible anywhere - then you will need to restore the mailbox / mailstore from backup into a Recovery Storage Group and then export the folders from there.

Hopefully you have a good backup.
0
 

Author Comment

by:mwagoner_73
ID: 35167828
That what I thought I was going to hear.  There were backups of the Exchange store but the backup files have since been deleted.  know of any good undelete software?
0
Backup Solution for AWS

Read about how CloudBerry Backup fully integrates your backups with Amazon S3 and Amazon Glacier to provide military-grade encryption and dramatically cut storage costs on any platform.

 
LVL 17

Accepted Solution

by:
lucid8 earned 250 total points
ID: 35172852
I have had good success with WinUndelete http://www.winundelete.com/ but it will really depend on when the items were deleted and what else was written to the drive since that deletion.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35172890
There is no undelete package that I am aware of that is going to be able to undelete mail from an Exchange database.

If you look on the client - the folders form part of the .ost file and as that hasn't been deleted - undeleting it isn't going to help.

Are you sure the folders have not been accidentally moved or are sitting in the Deleted Items on the client?

Alan
0
 
LVL 17

Expert Comment

by:lucid8
ID: 35173099
My assumption based upon his statement of "There were backups of the Exchange store but the backup files have since been deleted" was that the databases were being backed up to disk by some means and had since been overwritten, so IF my assumption is correct, then the WinUndelete or some other product might be able to assist in recovering the backed up EDB files depending upon how long ago the delete took place and how active the disk was.
0
 

Author Comment

by:mwagoner_73
ID: 35176103
Exactly, there were backup files of the EDB but they have since been overwritten....thanks for the ideas and suggestions.  sometimes you are just SOL...
0
 
LVL 17

Assisted Solution

by:lucid8
lucid8 earned 250 total points
ID: 35176376
So I take it that you were unable to recover the deleted EDB files?
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 250 total points
ID: 35176967
Sorry - it is not looking / sounding good.
0
 

Author Comment

by:mwagoner_73
ID: 35180007
Correct, I was unable to recover the deleted backup files.  I used Mini-Tool's PowerDataRecovery software.   Which is a nice and very easy to use piece of software.  
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 250 total points
ID: 35180285
Oh well - I think you are not going to be able to recover anything then.

Might be a good time to review your backup / backup retention policies!  At least you might be able to benefit from this experience so that you don't get bitten again : )
0
 
LVL 17

Expert Comment

by:lucid8
ID: 35182067
Sorry to hear that you were unable to recover, but thanks for the points
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
how to add IIS SMTP to handle application/Scanner relays into office 365.

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question