I am running a small IT company that is growing and finds itself needs a ticketing system in order to keep work orders from being forgotten. Right now I am beta testing bluefolder.com. I have also tested zendesk. My question is basically that I also have a small hosted 2010 Sharepoint Site that I am learning Sharepoint on. As I have delved into it a bit, I find that this may be a more integrated solution for a ticketing system, especially as I am looking at MS Dynamics as well for CMS. I wanted some opinions on the following questions
1) Is this even worth considering?
2) Is this something difficult to design, or something I could probably figure out myself?
3) How much would it cost to have somene design it?