Problem with Windows XP Professional Network Add a Printer
Posted on 2011-03-18
I am in an organization with hundreds of printers.
When we were in another building, the Add Printer Wizard worked fine.
Since we moved into a different building over a year ago, sometimes I get the list of printers in our building when searching, but most of the time I get a list of printers that have this building as the location, but are not the right names.
They appear to be the names of some printers that used to be in the building.
I go into Start, Settings, Printers and Faxes, Add a Printer (under Printer Tasks)
Next, Network Printer, Find a printer in the directory, Location=Pine*
Click on Find Now
The printers that come back are not names of printers in the building or even on the same printer server. Just a few days ago, it WAS working and showed the printers in the building, but also the printers that are NOT in the building.
It looks like some file is being pushed and then getting overwritten.
I have talked to the Help Desk, but they have not been able to get it fixed permanently.
I also done searches by printer make and the printers in our building don't show up. While Dell printers show up in the search, none of them are the ones in our building and we have several.
Is there a problem with Add a Printer Wizard, a configuration file, or the database of printers? Help would be greatly appreciated since they ask why I keep complaining.