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Problem with Windows XP Professional Network Add a Printer

Posted on 2011-03-18
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Last Modified: 2012-05-11
I am in an organization with hundreds of printers.
When we were in another building, the Add Printer Wizard worked fine.
Since we moved into a different building over a year ago, sometimes I get the list of printers in our building when searching, but most of the time I get a list of printers that have this building as the location, but are not the right names.

They appear to be the names of some printers that used to be in the building.

I go into Start, Settings, Printers and Faxes, Add a Printer (under Printer Tasks)  
Next, Network Printer, Find a printer in the directory, Location=Pine*
Click on Find Now

The printers that come back are not names of printers in the building or even on the same printer server.  Just a few days ago, it WAS working and showed the printers in the building, but also the printers that are NOT in the building.  

It looks like some file is being pushed and then getting overwritten.

I have talked to the Help Desk, but they have not been able to get it fixed permanently.

I also done searches by printer make and the printers in our building don't show up.  While Dell printers show up in the search, none of them are the ones in our building and we have several.  

Is there a problem with Add a Printer Wizard, a configuration file, or the database of printers?  Help would be greatly appreciated since they ask why I keep complaining.
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Question by:Alex972
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Expert Comment

by:BCipollone
ID: 35168689
There have always been issues with printers not showing up in the wizard. IT people have been putting in the IP addresses of printers since the dawn of time. Once the printer is added to your computer you should not need to add it again.

Are they unable to add a printer for you?

Unless you've disabled printer pruning, the old printers should clear out of the wizard. If this is not urgent they should clear out after a while as tht is an automatic cleanup setting. This is a setting in Group Policy.

On the server if you go into ADSIEDIT.MSC and expand your computer you can delete the print queue which should resolve that problem as well.

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BCipollone earned 500 total points
ID: 35168706
If you need to remove printers from the print server here are the steps:


1
Gain administrative access to the server hosting the Active Directory Domain Services. You will need this in order to effect any changes in the active directory, as most networks can only be modified by an administrator account in the server.

2
Open the "Administrative Tools" folder under the Control Panel and double-click to open.

3
Find and select "Print Management." A print management tree will appear.

4
Find and select the print server where the printer you need to delete is located.

5
Click on "Printers."

6
Locate the "Results" pane. Find the printer you need to delete and then click "Remove from Directory." This will effectively remove the printer from the active directory of your choice


Resource for this information: http://www.ehow.com/how_5105873_delete-printer-active-directory.html
Read more: How to Delete a Printer From the Active Directory | eHow.com http://www.ehow.com/how_5105873_delete-printer-active-directory.html#ixzz1Gz35vmjr
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Author Closing Comment

by:Alex972
ID: 35171368
Thanks, this gives me a much better understanding.
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