Windows Vista doesn't complete install
Posted on 2011-03-18
Customer came in with an Acer Aspire laptop 5517 with Windows Vista Premium installed. Had gotten hit with Whitesmoke virus/spyware. We did a system restore and then ran Malwarebytes in safe mode to remove spyware. Ran AVG rescue CD and came up with 7 trojans. Upon reboot, got the "Black screen of Death" with the mouse cursor showing but nothing else. After trying many things, finally gave up and decided to wipe the hard drive.
Customer did not have any CD's, so we used a Windows Viste Anytime upgrade CD. The CD would NOT take the customer's product key, but would accept another Vista key. It installs to about 60-70 % of the way (according to the installation "bar") and then stops. I let it sit overnight and it stays there. Upon reboot, it says windows installation was shut down unexpectedly and then it goes to the black screen with cursor. Booting into safe mode brings up a message that Vista installation cannot continue in safe mode. Rebooting to the CD and redoing the install brings me back to asking for the product key and then it gives a warning that there may be old windows installation (it shows approx 6 Gb being used)
I believe I will get back to the same stall point (I've done it so many times I don't remember). I will add on later after the EE Database upgrade.
I have replaced the hard drive and memory - same results. I have ran spinrite level five, memtest 18 cycles and pccheck on the motherboard, cpu 1800 cycles - all with no problem.
THe only other thing is that about every 10 times rebooting, the glidepath stops working
Well, gotta post this - will add when I can