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Disappearing Email - Exchange 2007

Posted on 2011-03-18
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Last Modified: 2012-05-11
I have 2 users in 2 separate organizations who are experiencing phantom email deletion. Their items do not go to deleted items. They are removed from the mailbox entirely and show under "Recover Deleted Items". These deleted items, however, are not recoverable. If you elect to recover an item it will disappear from the Recover Deleted Items window, never show in the Inbox, and will almost immediately show back up in Recover Deleted Items. Both users (again, different companies) are claiming to have no part in the deletion.
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Question by:kfarhang
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4 Comments
 
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Expert Comment

by:Glen Knight
ID: 35169173
Sounds like an over zealous junk email rule.  Using outlook check the junk email settings.

If that doesn't work, close Outlook, using task manager make sure the outlook.exe process has ended and if not end it.  The do the following:  start > Run > Outlook.exe /cleanrules click OK.

Does it still happen after that?
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Author Comment

by:kfarhang
ID: 35169192
We have run the clean rules switch, checked the Outlook application as well as OWA. No luck.
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Accepted Solution

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Glen Knight earned 2000 total points
ID: 35169217
Have you checked the junk mail settings in outlook?

Exchange doesn't delete mail unless it's told to.

The other option is a managed folder policy in Exchange 2007? Under Organisation Configuration > Mailbox > Managed Default Folders or Managed Custom Folders
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Author Comment

by:kfarhang
ID: 35169420
I had checked junk settings but I just revisited them. On both Outlook clients (2007 and 2010) the option to immediately delete junk email instead of filtering to the junk mail folder was checked. Apparently the deleted items were shown as from the Inbox when recovering as they never actually hit the junk box. So, they were being flagged as junk (again) and immediately deleted once more. Not sure how it got checked, but thanks!
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