kfarhang
asked on
Disappearing Email - Exchange 2007
I have 2 users in 2 separate organizations who are experiencing phantom email deletion. Their items do not go to deleted items. They are removed from the mailbox entirely and show under "Recover Deleted Items". These deleted items, however, are not recoverable. If you elect to recover an item it will disappear from the Recover Deleted Items window, never show in the Inbox, and will almost immediately show back up in Recover Deleted Items. Both users (again, different companies) are claiming to have no part in the deletion.
ASKER
We have run the clean rules switch, checked the Outlook application as well as OWA. No luck.
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ASKER
I had checked junk settings but I just revisited them. On both Outlook clients (2007 and 2010) the option to immediately delete junk email instead of filtering to the junk mail folder was checked. Apparently the deleted items were shown as from the Inbox when recovering as they never actually hit the junk box. So, they were being flagged as junk (again) and immediately deleted once more. Not sure how it got checked, but thanks!
If that doesn't work, close Outlook, using task manager make sure the outlook.exe process has ended and if not end it. The do the following: start > Run > Outlook.exe /cleanrules click OK.
Does it still happen after that?