Solved

MSG files getting locked

Posted on 2011-03-18
4
2,059 Views
Last Modified: 2012-05-11
Windows SBS 2003, Windows 7 Pro 64-bit, Outlook 2007

I have a client that save emails to project folders as MSG files. They simply drag the email to a folder in Windows Exporer on the network drive. One particular user will drag the MSG file at some point during the day. Later he will try to open the MSG file and will get the following error message.

Cannot open file: mapped drive letter + full path goes here... The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contact the file, and then clikc Properties to check your permission for the folder.

The user has read-write access.
The file does not show as open from the server open files area
No one else is in the file
If he restarts Outlook, he can open it again and then it locks again.

Any ideas?

Geoff
0
Comment
Question by:geoffdavis
  • 2
4 Comments
 
LVL 13

Accepted Solution

by:
BCipollone earned 500 total points
ID: 35169617
Might try a couple different things to see where the problem lies,

Try dragging and dropping it on the desktop and see if it does it there as well.

If not then: Try giving him Modify permissions on the folder and see if that changes anything

If so then: Try opening outlook using "Outlook.exe /safe" to see if an add-in is affecting it

0
 

Author Comment

by:geoffdavis
ID: 35169684
Sounds perfectly reasonble. I'll try it and report back. Thanks for the quick response.
0
 

Expert Comment

by:Dataing
ID: 35335560
I had the very same problem as well. It turned out that it was caused by a third-party SMS add-in. With the add-in disabled or uninstalled, Outlook handled the .msg files properly.
If Outlook lets you open .msg files when running in safe mode, try running Outlook in normal mode and disable the add-ins one by one until you find the culprit.
0
 

Author Closing Comment

by:geoffdavis
ID: 35335631
Sorry I hadn't updated this ticket before the post this morning. It was indeed an add-in. I disabled YouSendIt Outlook 2.14.1 Plug-in and it works fine. The troubleshooting steps outlined by BCipollone not only fixed this problem but should be good for many of the other issues we have faced over the years.

Thanks!
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question