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Solved

MSG files getting locked

Posted on 2011-03-18
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Last Modified: 2012-05-11
Windows SBS 2003, Windows 7 Pro 64-bit, Outlook 2007

I have a client that save emails to project folders as MSG files. They simply drag the email to a folder in Windows Exporer on the network drive. One particular user will drag the MSG file at some point during the day. Later he will try to open the MSG file and will get the following error message.

Cannot open file: mapped drive letter + full path goes here... The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contact the file, and then clikc Properties to check your permission for the folder.

The user has read-write access.
The file does not show as open from the server open files area
No one else is in the file
If he restarts Outlook, he can open it again and then it locks again.

Any ideas?

Geoff
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Question by:geoffdavis
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Accepted Solution

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BCipollone earned 2000 total points
ID: 35169617
Might try a couple different things to see where the problem lies,

Try dragging and dropping it on the desktop and see if it does it there as well.

If not then: Try giving him Modify permissions on the folder and see if that changes anything

If so then: Try opening outlook using "Outlook.exe /safe" to see if an add-in is affecting it

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Author Comment

by:geoffdavis
ID: 35169684
Sounds perfectly reasonble. I'll try it and report back. Thanks for the quick response.
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Expert Comment

by:Dataing
ID: 35335560
I had the very same problem as well. It turned out that it was caused by a third-party SMS add-in. With the add-in disabled or uninstalled, Outlook handled the .msg files properly.
If Outlook lets you open .msg files when running in safe mode, try running Outlook in normal mode and disable the add-ins one by one until you find the culprit.
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Author Closing Comment

by:geoffdavis
ID: 35335631
Sorry I hadn't updated this ticket before the post this morning. It was indeed an add-in. I disabled YouSendIt Outlook 2.14.1 Plug-in and it works fine. The troubleshooting steps outlined by BCipollone not only fixed this problem but should be good for many of the other issues we have faced over the years.

Thanks!
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