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Problems emailing recreated mailbox

Posted on 2011-03-18
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Last Modified: 2012-05-11
Hi

Running Exchange 2007 SP2/Outlook 2007 SP2.

We had a mailbox, redman.surname@domain.com, that was deleted. A week later, it was recreated.

Problem is, some people are having problems emailing this address now if they are using their cache entry in Outlook.

DSN is:

IMCEAEX-_O=DOMAIN_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=redman+2Esurname@domain.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

I have created the new mailbox on exactly the same store it was on before.

Reading article here (http://www.simple-talk.com/content/print.aspx?article=628), I need to add the X.500 address of the old mailbox to as an X.500 to the new mailbox.

But what is the X.500 address here I need to add?
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Question by:redman20111
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Expert Comment

by:Steve_02767
ID: 35169444
if outlook is useing the saved/auto fill for the user, and you created a new user it is not going to work. you need to send to the email address or try taking it out of the address book from exchange
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Expert Comment

by:rjpilcher
ID: 35169507
The issue is the local Outlook cache, located in a file called Outlook.nk2 on the client machines.  It caches more information that just the autofill part you see.

You can delete the file, but this will wipe all of the user's auto-fill for Outlook

Also, you can begin typing the email address, and when it starts to autofill with that user, press delete.  This will delete it from the cache.

This is a per user issue so you'll have to do it with every Outlook client.
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Author Comment

by:redman20111
ID: 35169523
Thanks for the replies, but can't I add the old X.500 address to the new mailbox? That will fix it too?
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Expert Comment

by:rjpilcher
ID: 35169611
From the article, that might work.    It's going to be a little work to track down the old address.  You'd need an email it seems from the sender before the new mailbox was created, and use the MAPI editor to see the X.500 address, then add this to the new mailbox.
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Author Comment

by:redman20111
ID: 35169638
Do you know why the old X.500 address is not displayed in the DSN?

And, in terms of using the MAPI Editor, if I gave myself access to the other user's mailbox and added his mailbox to my Outlook profile, do I check a Sent Item that was sent to that old address?
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Accepted Solution

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rjpilcher earned 500 total points
ID: 35169713
From the article it looks like you want to check an email that he sent.

And, I don't know.  I've faced the issue you're facing a few times, and usually I just delete everyone's NK2 file and remind them that auto-fill is not a place to store contacts, since that's not backed up in any way whatsoever.
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Expert Comment

by:rjpilcher
ID: 35169714
Or alternatively instruct them on how to delete that record from their cache.  Depends on your user base, though.  
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