Solved

Cannot open Windows 7 Backup screen

Posted on 2011-03-19
8
568 Views
Last Modified: 2012-05-11
Weird problem: Control Panel -> Backup and Restore will not open the Backup tool, nor will any shortcut from the Start menu or Control Panel

It happens under all users, including newly created ones and Administrators

From the Action Center though, I can start a new backup running but cannot view its progress because the Backup tool does not open.

When I try to launch the Backup tool, there are no entries in the Event Log.  Backups set to run from the Action Center do complete, and right clicking any backed up files do show the "Previous versions" OK.

Any ideas?
0
Comment
Question by:RedLondon
  • 5
  • 2
8 Comments
 
LVL 6

Accepted Solution

by:
Raneesh Chitootharayil earned 250 total points
ID: 35171143
try these

Run the SFC  /SCANNOW  command. This will check and repair if necessary any critical Windows system files.

Click on Start/All programs/Accessories then
Right click on Command Prompt option and select 'Run as administrator'.
At the command prompt enter:  SFC  /SCANNOW

also could you please tell have you got installed any other backup software which blocks default windows backup?

try uninstalling those and give a try
0
 
LVL 11

Author Comment

by:RedLondon
ID: 35171150
I've already tried running sfc /scannow and it didn't find anything

I've previously had Acronis True Image Home v2010 and upgraded to v2011 installed on the same PC, but have uninstalled them AND used the Acronis removal tool for each.

Also in case the uninstalls were not clean, I have separately installed the latest release of the 2010 program, rebooted, uninstalled, used the removal tool and then repeated with 2011.  There are no trails of anything obvious to do with Acronis anywhere... and also, Windows Backup ran happily for a couple of months before developing this habit.

It's possible that Windows Backup stopped working properly after installing Windows 7 SP1, but I think it was already not running properly when it was installed.
0
 
LVL 30

Assisted Solution

by:ded9
ded9 earned 250 total points
ID: 35172476
Launch services.msc and check windows backup service is started and set to automatic.

If nothing works then you might have to do inplace installation also called repair installation to fix you o.s but thats the last option. For now check services.msc.


Ded9
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 11

Author Comment

by:RedLondon
ID: 35172496
Thanks, yes - it's already started and is set to Automatic
0
 
LVL 30

Expert Comment

by:ded9
ID: 35172522
Can you try to open the program in safe mode with networking. Try it


Ded9
0
 
LVL 11

Assisted Solution

by:RedLondon
RedLondon earned 0 total points
ID: 35266390
No, the Windows 7 Backup feature would not open under Safe Mode or under a new user.

I have resolved the problem by adding the two .reg files to the registry, the first to reset Windows Backup to remove all of the configuration and the second to fully re-enable Windows Backup after Acronis True Image has been installed.
Reset-Back-Up-Files.reg
WinIntegrationFix.reg

The Acronis KB article at http://kb.acronis.com/content/14741 implies that this should no longer have been a problem with the current release of Acronis True Image Home 2011, but in my experience it was.

Windows Backup now functions properly with and/or without Acronis True Image installed.
0
 
LVL 11

Author Comment

by:RedLondon
ID: 35266481
Doh, sorry, typo in my closing comment: meant to say Marked my own comment as a contribution to the answer so that the PAQ shows it as a necessary step, while crediting ded9 *and raneeshcrD* with all the points (split equally) for the assistance in diagnosis
0
 
LVL 11

Author Closing Comment

by:RedLondon
ID: 35312671
Marked my own comment as a contribution to the answer so that the PAQ shows it as a necessary step, while crediting ded9 with all the points for the assistance in diagnosis
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question