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chrisfixit

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New RAM stick not recognised by Windows..

Friend has an old HP PC running XP Pro SP3 - he added a 1GB RAM module to go with the 1GB stick already there.. same spec but not matched....

BIOS recognises it but Windows doesn't - any ideas please?
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g000se
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Hi,

Try relocating the RAM in another slot on the system board.  also double check to see if the computer is up to date from Microsoft updates.
Try running this tool from Crucial Memory Experts.  http://www.crucial.com/
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What are the specs for the existing AND the new memory?
What system make/model are you working with?
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Tekyguy
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i would like to know what was the outcome/solution
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chrisfixit

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Ah, well I passed on all the information that you all contributed, thanks, and he is going to buy another similar stick to the one he bought and try that.
So should this be reopened & we wait to hear what fixes it before points are distributed?