On my main PC running Windows XP, in Outlook 2007 (POP3 server settings), I have recently started getting the error codes 0x800CCC0F and 0x80042112 when I receive emails.
Both error messages are shown here below:
Task 'firstname.lastname@example.org - Receiving' reported error (0x80042112) : 'The following e-mail messages on the mail server cannot be downloaded. Contact your Internet service provider (ISP) or mail administrator if you continue to receive this error.
Task 'email@example.com - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Every email (irrespective of size) is always sent successfully. This is only an incoming mail issue not a sending issue. The problem includes not being able to download some emails on this PC. Only emails lager than approximately 300KB are not received into my “inbox”. All emails smaller than this size are usually received successfully.
“MailWasher” (installed on this same computer) sees all the emails and shows how big they are, but only the small ones can be received into Outlook.
I can see -in Outlook's “send/receive” status bar right at the bottom- the total quantity and total size of all the emails on the ISP server, but it hangs after successfully receiving only the smaller emails. During the send/receive process, if there are new messages, this status bar says that the receiving status is “receiving messages 7 of 7” after which the process sometimes aborts and stops by itself without receiving any emails with large attachments. But during any subsequent send/receive process, if there are only the old email messages left on the server, this status bar says that the receiving status is “receiving message 3 of 5 (865KB of 9.57MB)”and the process hangs there forever.
When I log onto Webmail via my FireFox browser I can access all the emails, but most of the attachments (pdf; jpg; etc) are not able to be opened because of corruption. Even when saved as zip files these zip files cannot be unzipped because they are damaged and corrupted.
When I log onto Webmail via Internet Explorer 8, a “token...” error blocks me from even accessing the final login page.
This series of problems started a week ago on the same day I deleted an old version of “MailWasher via “Ashampoo UnInstaller 4”, and installed the latest “MailWasher”. This may be un-related to the problem.
I have tried receiving the same emails via “Outlook Express” (with the identical POP3 server settings), on the same computer, but the same problem exists, albeit with a slightly different error message.
I have also tried the following with no success:
Changed the server timeout time from 1 min to 10 min.
Created new Outlook profiles and rebooting Outlook..
Created new Outlook data files
Repair/installed Outlook 2007 SP1 and downloaded SP2 (from windows update)
Completely uninstalled “Norman Security Suite”
Completely uninstalled IE 8
Completely closed “Zone Alarm”
These did not make any difference.
This computer has “Norman Security Suite” as its main anti-virus, and has “Zone Alarm” as a secondary anti-virus and firewall. The problem exists irrespective of whichever anti virus is running or not. I have even completely uninstalled “Norman” altogether and completely closed “Zone Alarm” with no success.
My other email account with my other service provider “BigPond” (using the same computer and using the same outlook profile/account) has absolutely no problems or errors what-so-ever. This is very strange.
I have this same account setup also on a Laptop PC running Outlook 2010 and absolutely no error occurs. It has Zone Alarm anti-virus. I have accessed this email account with webmail on this Laptop PC with no error and there is no attachment corruption what-so-ever (these are the same attachments that are corrupted when downloaded to my main computer!).
Therefore, I assume the problem is not with my ISP.
I have seen a suggestion elsewhere, to make an exception for Outlook in the firewall. However neither anti-virus includes such an option.
All suggestions will be greatly appreciated.