Solved

Not receiving large emails - Outlook 2007. Cannot be downloaded form server. Corrupted, damaged attachments. (Error codes 0x800CCC0F & 0x80042112)

Posted on 2011-03-19
4
4,955 Views
Last Modified: 2012-05-11
On my main PC running Windows XP, in Outlook 2007 (POP3 server settings), I have recently started getting the error codes 0x800CCC0F and 0x80042112 when I receive emails.
Both error messages are shown here below:
Task 'sales@p-----s.com.au - Receiving' reported error (0x80042112) : 'The following e-mail messages on the mail server cannot be downloaded.  Contact your Internet service provider (ISP) or mail administrator if you continue to receive this error.
UID123-1300076585
UID126-1300076585
UID129-1300076585
...'
*************************************************
Task 'sales@p------s.com.au - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Every email (irrespective of size) is always sent successfully. This is only an incoming mail issue not a sending issue. The problem includes not being able to download some emails on this PC. Only emails lager than approximately 300KB are not received into my “inbox”. All emails smaller than this size are usually received successfully.
“MailWasher” (installed on this same computer) sees all the emails and shows how big they are, but only the small ones can be received into Outlook.
 I can see -in Outlook's “send/receive” status bar right at the bottom- the total quantity and total size of all the emails on the ISP server, but it hangs after successfully receiving only the smaller emails. During the send/receive process, if there are new messages, this status bar says that the receiving status is “receiving messages 7 of 7” after which the process sometimes aborts and stops by itself without receiving any emails with large attachments. But during any subsequent send/receive process, if there are only the old email messages left on the server, this status bar says that the receiving status is “receiving message 3 of 5 (865KB of 9.57MB)”and the process hangs there forever.
When I log onto Webmail via my FireFox browser I can access all the emails, but most of the attachments (pdf; jpg; etc) are not able to be opened because of corruption. Even when saved as zip files these zip files cannot be unzipped because they are damaged and corrupted.
When I log onto Webmail via Internet Explorer 8, a “token...” error blocks me from even accessing the final login page.
This series of problems started a week ago on the same day I deleted an old version of “MailWasher via “Ashampoo UnInstaller 4”, and installed the latest “MailWasher”. This may be un-related to the problem.

Unsuccessful:
I have tried receiving the same emails via “Outlook Express” (with the identical POP3 server settings), on the same computer, but the same problem exists, albeit with a slightly different error message.

I have also tried the following with no success:
Changed the server timeout time from 1 min to 10 min.
Created new Outlook profiles and rebooting Outlook..
Created new Outlook data files
Repair/installed Outlook 2007 SP1 and downloaded SP2 (from windows update)
Completely uninstalled “Norman Security Suite”
Completely uninstalled IE 8
Completely closed “Zone Alarm”
These did not make any difference.
This computer has “Norman Security Suite” as its main anti-virus, and has “Zone Alarm” as a secondary anti-virus and firewall. The problem exists irrespective of whichever anti virus is running or not. I have even completely uninstalled “Norman” altogether and completely closed “Zone Alarm” with no success.

Successful:
My other email account with my other service provider “BigPond” (using the same computer and using the same outlook profile/account) has absolutely no problems or errors what-so-ever. This is very strange.
I have this same account setup also on a Laptop PC running Outlook 2010 and absolutely no error occurs. It has Zone Alarm anti-virus. I have accessed this email account with webmail on this Laptop PC with no error and there is no attachment corruption what-so-ever (these are the same attachments that are corrupted when downloaded to my main computer!).

Therefore, I assume the problem is not with my ISP.
I have seen a suggestion elsewhere, to make an exception for Outlook in the firewall. However neither anti-virus includes such an option.
All suggestions will be greatly appreciated.
0
Comment
Question by:RonProtronics
  • 3
4 Comments
 
LVL 11

Expert Comment

by:louisreeves
ID: 35171940
If you are using pop 3- It sounds like you have 3 providers; 2 mail and one ISP. Here is the senario- Either #1 - The mail provider for one of your emails is limiting the size of the download - or....#2  the timeout value for the attachement is set to timeout on that connection to early (from the mail provider). I can tell by your troubleshooting - you are running out of options.--

http://support.microsoft.com/kb/813514

I would blame your mail provider of you have done your due dillegence ans proved the mail provider #2 works fine. What is wrong with mail provider #1?

Here is a slim possibility. If you try to download your pop mail more than once every 15 minutes, it wil ultimatly put you on a timeout. I Wonder if they also have imposed a data transer/15 minute rule on you? I dont know that end of it, but i do know you will get locked out if you keep trying to connect every 5 minutes. Maybe you are being limitied in download size? besides it is the only thing you havent persued!!!

Good luck!
L
0
 

Author Comment

by:RonProtronics
ID: 35174462
Thanks for aknowledging the fact that I am "running out of options".
I have 2 email providers:
1) The main ISP is also the owner of the cable into my building.
2) The other provider is simply the host of my domain website.

My default email account (in Outlook 2007) uses an email address that is a contraction of my domain name. Therefore all received emails to that account/address must go via the host server of my domain website. This provider (the host of my domain website) has -at the same time as my email problems started- just migrated all hosted websites to a bigger and better server. This has also enabled them to upgrade the security on their new servers at the same time as the migration was made.
To his credit, the owner of his hosing company has spent some hours remotely checking the configuration on my computer and testing various options and potential solutions with me, to no avail.
He is baffled to the cause of the problem and desperately would like to know the solution. However because the problem does not exist with my laptop (Windows 7 with Outlook 2010 -using the same physical network), he is saying that it is a problem with my computer and not his server. The truth may be closer to being a combination of both, or at least with the communications between them. If the worst comes to the worst, I will have to tell him that I must leave and go to another Website Host.
Since my last post, I have completely uninstalled “Office 2007” (including Outlook), without any joy. The subsequent “Outlook Express” error message (every time I try to receive emails) is:

“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.protronics.com.au', Server: 'mail.protronics.com.au', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F”

When using the email account provided by the ISP (not redirected through the website host server) there is no problem. This was tested by sending the same large email to both of my email addresses. One receives all large emails whereas the other is still blocking large emails. BUT this problem is only on one computer!!
When using Gmail to import emails and attachments via POP3, (on the problem computer), everything arrives okay. So the network is not the issue.
Hoping someone can help.
0
 

Accepted Solution

by:
RonProtronics earned 0 total points
ID: 35348210
I have completely solved the problem by doing this on the problem computer:
  1) Re-installing Windows XP Pro.
  2) Installing Ms Outlook 2010
I have no idea why this does solve the problem. The only thing I can think of is that using “Ashampoo UnInstaller 4” to uninstall certain programs has inadvertently also uninstalled some critical component on my computer.
Thanks for everyone who tried to think of a solution.
Ron.
0
 

Author Closing Comment

by:RonProtronics
ID: 35373147
I would have prefered to not have to go as far as formatting my hard drive and re-install the OS.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Some site administrators might be considering how to filter incoming traffic to a site by identifying the domains or networks of the traffic source, in the same way that a spam filter does on an email server, such as blocking all emails sent from th…
Microsoft Outlook is not just an email client but it is full featured Personal Information Manager. But sometimes Outlook gets disconnected and you simply can’t access it. What steps can you perform before calling IT support? In this article we will…
This tutorial demonstrates a quick way of adding group price to multiple Magento products.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now