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link in oultook does not work

Posted on 2011-03-19
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Medium Priority
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Last Modified: 2012-06-27
Hi,

I have one customer when he click on one link into an email in outlook, nothing hapen, he has to copy and paste de link into internet explorer.

Do you have any idea how to fix this issue ?
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Question by:pub66
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11 Comments
 
LVL 1

Expert Comment

by:schmied77
ID: 35172376
Is it just one particular link or every link in every email?
0
 

Author Comment

by:pub66
ID: 35172380
all the link
0
 
LVL 1

Expert Comment

by:schmied77
ID: 35172794
Which version of Outlook?
0
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Author Comment

by:pub66
ID: 35172892
outlook 2007
0
 

Author Comment

by:pub66
ID: 35197952
Any solution ? Outlook re installation ?
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LVL 1

Accepted Solution

by:
schmied77 earned 2000 total points
ID: 35198041
I don't know if this would help but you could try this fix from Microsoft - http://support.microsoft.com/kb/823301/en-us

You can also try running the Office 2007 setup and choose repair.

Another option I've heard sometimes works is to install Firefox, set it as the default browser.  Then open Internet Explorer and reset that as the default browser.
0
 

Author Comment

by:pub66
ID: 35208755
Finally I've installed as you said firefox, set as default browser and it works. After, I set IE as default browser and the link works now on outlook.
Thansk a lot for you help
0
 
LVL 1

Expert Comment

by:schmied77
ID: 35209389
I believe my post #35198041 should be the one marked as the solution so I am awarded points.
0
 
LVL 1

Expert Comment

by:schmied77
ID: 35214130
Thank you
0
 

Expert Comment

by:South Mod
ID: 35252663
All,
 
Following an 'Objection' by schmied77 (at http://www.experts-exchange.com/Q_26909539.html) to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed as recommended by the Expert.
 
At this point I am going to re-start the auto-close procedure.
 
Thank you,
 
SouthMod
Community Support Moderator
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