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link in oultook does not work

Hi,

I have one customer when he click on one link into an email in outlook, nothing hapen, he has to copy and paste de link into internet explorer.

Do you have any idea how to fix this issue ?
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pub66
Asked:
pub66
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1 Solution
 
schmied77Commented:
Is it just one particular link or every link in every email?
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pub66Author Commented:
all the link
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schmied77Commented:
Which version of Outlook?
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pub66Author Commented:
outlook 2007
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pub66Author Commented:
Any solution ? Outlook re installation ?
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schmied77Commented:
I don't know if this would help but you could try this fix from Microsoft - http://support.microsoft.com/kb/823301/en-us

You can also try running the Office 2007 setup and choose repair.

Another option I've heard sometimes works is to install Firefox, set it as the default browser.  Then open Internet Explorer and reset that as the default browser.
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pub66Author Commented:
Finally I've installed as you said firefox, set as default browser and it works. After, I set IE as default browser and the link works now on outlook.
Thansk a lot for you help
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schmied77Commented:
I believe my post #35198041 should be the one marked as the solution so I am awarded points.
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schmied77Commented:
Thank you
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South ModModeratorCommented:
All,
 
Following an 'Objection' by schmied77 (at http://www.experts-exchange.com/Q_26909539.html) to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed as recommended by the Expert.
 
At this point I am going to re-start the auto-close procedure.
 
Thank you,
 
SouthMod
Community Support Moderator
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