Solved

Restore from backup tape - Invalid Physical Volume Library Media Identifier

Posted on 2011-03-19
8
2,168 Views
Last Modified: 2012-05-11
We have a client that originally had their server set up by a very inexperienced person (basically they're real cheap) and after months of convincing we planned on wiping and reloading it.

We did an entire Full Backup of the server using Symantec Backup Exec 10d 10.1, verified it, then wiped and reloaded the server with Windows Server 2003 R2 with SP2.  We reloaded Symantec BE, same version, but now it won't recognize the tapes.  When we try to catalog the tape it fails with the "Invalid Physical Volume Library Media Identifier" message.

The tape drive is a Quantum DLT-V4 with Symantec drivers installed.  It was backing up just fine before the reload to these tapes.  The drive is a SATA drive in a Dell PE 2900.

It's also giving error messages in the Application Log that says the following:

Adamm Mover Error: Read Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "QUANTUM 1"
    {EE32BEEC-DAE3-4560-BD79-706689D065A3}
Media = ""
    {00000006-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

Can someone help with this?  This is time sensitive as their server is currently not working and they cannot work until the server is recovered.

0
Comment
Question by:Michael S
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 35173586
0
 
LVL 3

Expert Comment

by:lecretia
ID: 35173601
Is the Removable Storage service running? If not, turn it off and disable the service, then reinstall the Symantec tape drivers. (or try a reboot first).
0
 
LVL 4

Expert Comment

by:rjpilcher
ID: 35173635
Dell Enterprise Support is actually pretty good at troubleshooting these items - I've had a similar experience.

800.945.3355  
0
Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

 
LVL 6

Author Comment

by:Michael S
ID: 35175016
None of those things tried worked, and Dell will not support this server because it is out of Warranty and the tape drive was installed separately after the server was purchased. The Removable Storage service was not and is not running.
0
 
LVL 17

Expert Comment

by:Gerald Connolly
ID: 35175151
0
 
LVL 6

Author Comment

by:Michael S
ID: 35175183
It doesn't help much - only shows the errors that I'm already getting.
0
 
LVL 6

Accepted Solution

by:
Michael S earned 0 total points
ID: 35175324
Ok, got it working - what I didn't even think about was that the default setting after wiping and reloading was the drive being in PIO mode.  I ran Quantum diagnostics on the drive when everything else failed and it recommended DMA mode, so I switched it to DMA by the IDE channels in DM and rebooted and VOILA!  It is cataloging fine now.

Thanks for the suggestions everyone.
0
 
LVL 6

Author Closing Comment

by:Michael S
ID: 35213283
Grading B because I should have realized the answer
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question