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Restore from backup tape - Invalid Physical Volume Library Media Identifier

Posted on 2011-03-19
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Last Modified: 2012-05-11
We have a client that originally had their server set up by a very inexperienced person (basically they're real cheap) and after months of convincing we planned on wiping and reloading it.

We did an entire Full Backup of the server using Symantec Backup Exec 10d 10.1, verified it, then wiped and reloaded the server with Windows Server 2003 R2 with SP2.  We reloaded Symantec BE, same version, but now it won't recognize the tapes.  When we try to catalog the tape it fails with the "Invalid Physical Volume Library Media Identifier" message.

The tape drive is a Quantum DLT-V4 with Symantec drivers installed.  It was backing up just fine before the reload to these tapes.  The drive is a SATA drive in a Dell PE 2900.

It's also giving error messages in the Application Log that says the following:

Adamm Mover Error: Read Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "QUANTUM 1"
    {EE32BEEC-DAE3-4560-BD79-706689D065A3}
Media = ""
    {00000006-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

Can someone help with this?  This is time sensitive as their server is currently not working and they cannot work until the server is recovered.

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Question by:Michael S
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by:Seth Simmons
ID: 35173586
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by:lecretia
ID: 35173601
Is the Removable Storage service running? If not, turn it off and disable the service, then reinstall the Symantec tape drivers. (or try a reboot first).
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Expert Comment

by:rjpilcher
ID: 35173635
Dell Enterprise Support is actually pretty good at troubleshooting these items - I've had a similar experience.

800.945.3355  
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Author Comment

by:Michael S
ID: 35175016
None of those things tried worked, and Dell will not support this server because it is out of Warranty and the tape drive was installed separately after the server was purchased. The Removable Storage service was not and is not running.
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by:Gerald Connolly
ID: 35175151
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by:Michael S
ID: 35175183
It doesn't help much - only shows the errors that I'm already getting.
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Accepted Solution

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Michael S earned 0 total points
ID: 35175324
Ok, got it working - what I didn't even think about was that the default setting after wiping and reloading was the drive being in PIO mode.  I ran Quantum diagnostics on the drive when everything else failed and it recommended DMA mode, so I switched it to DMA by the IDE channels in DM and rebooted and VOILA!  It is cataloging fine now.

Thanks for the suggestions everyone.
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Author Closing Comment

by:Michael S
ID: 35213283
Grading B because I should have realized the answer
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