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Windows Server 2008 R2 SP1 Fails to Install With Error 0x800f0818

Posted on 2011-03-19
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Last Modified: 2012-05-11
I have one 2008 R2 server out of my 30 or so that will not install SP1.  It fails almost immediately with the unhelpful 'Error: 0x800f0818.

Researching this online I've run the 'System Readiness Tool' (Windows6.1-KB947821-v10-x64) and generated the CheckSUR.log:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-03-19 22:59

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)      CBS MUM Corrupt      0x00000000      servicing\Packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum            Expected file name Microsoft-Windows-NFS-Full-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 972
 Found 1 errors
  CBS MUM Corrupt Total count: 1

Unavailable repair files:
      servicing\packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum
      servicing\packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat

(w)      Unable to get system disk properties      0x0000045D      IOCTL_STORAGE_QUERY_PROPERTY      Disk Cache

-------------------------------------------------------------------------------

I'm now unsure what to do with this information.  Everywhere I look tells me to replace the corrupt files found in the 'KB Shown' - but there is no KB that I can see referenced in the above log.

Help?  Thanks!
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Question by:cfischer14
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12 Comments
 
LVL 2

Expert Comment

by:salaskid
ID: 35174278
found this on another site

you must copy files Package_for_KB2393802_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum and Package_for_KB2393802_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat to folder C:\Windows\servicing\

you can found this files in other windows instalation. Then you can try install SP1. If problem persist you can run command from elevated cmd:

sfc /scannow

Then you can try install SP1.
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Author Comment

by:cfischer14
ID: 35174358
I'm not sure that the KB you reference has anything to do with my problem - where did you get it from?  If you got it by Googling the string '31bf3856ad364e35' that simply yields a great many KBs associated with errors.

Also, running 'sfc /scannow' doesn't fix anything, it runs for about 10 minutes and reports it didn't find any 'integrity violations'.

Thanks, though!
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LVL 2

Expert Comment

by:anantshah
ID: 35175056
Detailed instructions on how to obtain and replace corrupted files at

http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx
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Author Comment

by:cfischer14
ID: 35176962
Thank you, I already found that link, it's helpful only if your files list a KB number.  The biggest problem I have is I can't figure out what KB the files need to come from.  As it states in the above link, under 'Obtaining Files':

'You can only use this option if the file requested has a KB number associated with it.'

And nothing about what you do if there is no KB number associated.  I've tried searching for:

Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum
Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat

On 6 different servers, 3 running R2 Pre-SP1 and 3 with SP1.  No luck. Two of each run the same server roles as the problematic server.
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LVL 2

Expert Comment

by:anantshah
ID: 35177688
In your Windows Update History, which KB article has failed besides SP1?
0
 

Author Comment

by:cfischer14
ID: 35177785
I don't have anything that failed that didn't successfully complete after a reboot - i.e. it couldn't be installed at the same time as other patches.
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LVL 2

Expert Comment

by:anantshah
ID: 35177840
Can you also post the following log

 %SystemDrive%\Windows\Logs\CBS\CBS.log
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Author Comment

by:cfischer14
ID: 35178483
Sure Thing!  CBS.log is attached.
CBS.log
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LVL 2

Expert Comment

by:anantshah
ID: 35180575
Usually the KB article is in the checksur log but for some reason in your case it is not. I believe it could be because of the type of update. Microsoft-Windows-FileServices-BPA-Package is the update for File Services Best Practice Analyzer. You can try the package at the following link

http://support.microsoft.com/kb/981111
0
 

Author Comment

by:cfischer14
ID: 35186705
I downloaded the BPA but when I run it, it informs me it's already installed.  I then tried to remove that KB, but that throws an error saying it can't be uninstalled.  Is there a utility like MSICUU2 for Server 2008 R2?  If so, should I try it and reinstall?

Incidentally, I received the two missing files from a MS employee on Technet and replaced the supposedly corrupt ones.  I say 'supposedly' because after replacing them the System Readiness Tool generates the same error that I started this whole thread out with...  So maybe there's something else that's the issue?
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LVL 2

Accepted Solution

by:
anantshah earned 2000 total points
ID: 35189089
Try replacing the corrupt files using http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx. Obtain the files from http://support.microsoft.com/kb/981111. I am hoping that once you extract the KB you will find the files you need. I would also include  Microsoft-Windows-NFS-Full-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum if its part of the package.
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Author Comment

by:cfischer14
ID: 35224491
Success!  I extracted:

Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum
Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat

Followed this advice from the link anantshah provided (http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx)

"Steps to resolve this issue

    Get the files required from other sources. The options available can be found in the “Options for obtaining files” section below.

    Copy the files to %Windir%\Temp\CheckSUR directory of the corrupted computer following the subdirectory format as follows:
        All files of type *.mum and *.cat should be placed in the %windir%\Temp\CheckSUR\servicing packages directory

        All files of type *.manifest should be placed in the %windir%\Temp\CheckSUR\manifests\ directory

        For example:

        Copy Package_for_KB958690_sc_0~31bf3856ad364e35~amd64~~6.0.1.6.mum to %Windir%\Temp\CheckSUR \servicing\packages\

        Copy x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0.manifestto %Windir%\Temp\CheckSUR \winsxs\manifests\


        ImportantImportant
        Whenever you copy a .mum file, you must also copy the corresponding .cat file of the same name.

        Rerun the System Update Readiness tool."

And got:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-03-26 19:06

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)      CBS MUM Corrupt      0x00000000      servicing\Packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum            Expected file name Microsoft-Windows-NFS-Full-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name
(fix)      CBS MUM Corrupt      CBS File Replaced      Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-neutralcab.cab.
(fix)      CBS Paired File      CBS File also Replaced      Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-neutralcab.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 482
 Found 1 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 1
  Fixed: CBS MUM Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 1


SP1 is installing now. Thanks!

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