Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 11529
  • Last Modified:

Windows Server 2008 R2 SP1 Fails to Install With Error 0x800f0818

I have one 2008 R2 server out of my 30 or so that will not install SP1.  It fails almost immediately with the unhelpful 'Error: 0x800f0818.

Researching this online I've run the 'System Readiness Tool' (Windows6.1-KB947821-v10-x64) and generated the CheckSUR.log:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-03-19 22:59

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)      CBS MUM Corrupt      0x00000000      servicing\Packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum            Expected file name Microsoft-Windows-NFS-Full-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 972
 Found 1 errors
  CBS MUM Corrupt Total count: 1

Unavailable repair files:
      servicing\packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum
      servicing\packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat

(w)      Unable to get system disk properties      0x0000045D      IOCTL_STORAGE_QUERY_PROPERTY      Disk Cache

-------------------------------------------------------------------------------

I'm now unsure what to do with this information.  Everywhere I look tells me to replace the corrupt files found in the 'KB Shown' - but there is no KB that I can see referenced in the above log.

Help?  Thanks!
0
cfischer14
Asked:
cfischer14
  • 6
  • 5
1 Solution
 
salaskidCommented:
found this on another site

you must copy files Package_for_KB2393802_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum and Package_for_KB2393802_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat to folder C:\Windows\servicing\

you can found this files in other windows instalation. Then you can try install SP1. If problem persist you can run command from elevated cmd:

sfc /scannow

Then you can try install SP1.
0
 
cfischer14Author Commented:
I'm not sure that the KB you reference has anything to do with my problem - where did you get it from?  If you got it by Googling the string '31bf3856ad364e35' that simply yields a great many KBs associated with errors.

Also, running 'sfc /scannow' doesn't fix anything, it runs for about 10 minutes and reports it didn't find any 'integrity violations'.

Thanks, though!
0
 
anantshahCommented:
Detailed instructions on how to obtain and replace corrupted files at

http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
cfischer14Author Commented:
Thank you, I already found that link, it's helpful only if your files list a KB number.  The biggest problem I have is I can't figure out what KB the files need to come from.  As it states in the above link, under 'Obtaining Files':

'You can only use this option if the file requested has a KB number associated with it.'

And nothing about what you do if there is no KB number associated.  I've tried searching for:

Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum
Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat

On 6 different servers, 3 running R2 Pre-SP1 and 3 with SP1.  No luck. Two of each run the same server roles as the problematic server.
0
 
anantshahCommented:
In your Windows Update History, which KB article has failed besides SP1?
0
 
cfischer14Author Commented:
I don't have anything that failed that didn't successfully complete after a reboot - i.e. it couldn't be installed at the same time as other patches.
0
 
anantshahCommented:
Can you also post the following log

 %SystemDrive%\Windows\Logs\CBS\CBS.log
0
 
cfischer14Author Commented:
Sure Thing!  CBS.log is attached.
CBS.log
0
 
anantshahCommented:
Usually the KB article is in the checksur log but for some reason in your case it is not. I believe it could be because of the type of update. Microsoft-Windows-FileServices-BPA-Package is the update for File Services Best Practice Analyzer. You can try the package at the following link

http://support.microsoft.com/kb/981111
0
 
cfischer14Author Commented:
I downloaded the BPA but when I run it, it informs me it's already installed.  I then tried to remove that KB, but that throws an error saying it can't be uninstalled.  Is there a utility like MSICUU2 for Server 2008 R2?  If so, should I try it and reinstall?

Incidentally, I received the two missing files from a MS employee on Technet and replaced the supposedly corrupt ones.  I say 'supposedly' because after replacing them the System Readiness Tool generates the same error that I started this whole thread out with...  So maybe there's something else that's the issue?
0
 
anantshahCommented:
Try replacing the corrupt files using http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx. Obtain the files from http://support.microsoft.com/kb/981111. I am hoping that once you extract the KB you will find the files you need. I would also include  Microsoft-Windows-NFS-Full-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum if its part of the package.
0
 
cfischer14Author Commented:
Success!  I extracted:

Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum
Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat

Followed this advice from the link anantshah provided (http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx)

"Steps to resolve this issue

    Get the files required from other sources. The options available can be found in the “Options for obtaining files” section below.

    Copy the files to %Windir%\Temp\CheckSUR directory of the corrupted computer following the subdirectory format as follows:
        All files of type *.mum and *.cat should be placed in the %windir%\Temp\CheckSUR\servicing packages directory

        All files of type *.manifest should be placed in the %windir%\Temp\CheckSUR\manifests\ directory

        For example:

        Copy Package_for_KB958690_sc_0~31bf3856ad364e35~amd64~~6.0.1.6.mum to %Windir%\Temp\CheckSUR \servicing\packages\

        Copy x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0.manifestto %Windir%\Temp\CheckSUR \winsxs\manifests\


        ImportantImportant
        Whenever you copy a .mum file, you must also copy the corresponding .cat file of the same name.

        Rerun the System Update Readiness tool."

And got:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-03-26 19:06

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)      CBS MUM Corrupt      0x00000000      servicing\Packages\Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum            Expected file name Microsoft-Windows-NFS-Full-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name
(fix)      CBS MUM Corrupt      CBS File Replaced      Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-neutralcab.cab.
(fix)      CBS Paired File      CBS File also Replaced      Microsoft-Windows-FileServices-BPA-Package-MiniLP~31bf3856ad364e35~amd64~en-US~7.1.7600.16422.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-neutralcab.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 482
 Found 1 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 1
  Fixed: CBS MUM Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 1


SP1 is installing now. Thanks!

0

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

  • 6
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now