Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

You tube has broken. Sound but no picture

Posted on 2011-03-20
4
Medium Priority
?
541 Views
Last Modified: 2012-05-11
Hi there.

Have a problem with youtube not working. Click on any video and the sound plays but the picture pane is completely blank. It was working ok up until about 2 days ago.

I have tried un-installing flash player and re-installing the latest version and re-booting the machine but that hasn't made any difference.

Tested on firefox, chrome and IE and is the same problem on all browsers.

Other sites like BBC iPlayer, Veoh, dailymotion all work fine. only youtube has the problem.

I have 2 machines connected to the same router and using the same internet connection. Youtube is working ok on the newer windows 7 machine. it is only on the older Win XP machine that it has stopped working.

The problem seems to have started after I ran spybot and Ccleaner and fixed some problems with both but don't know for certain that it was this that caused it.

Please does anyone have any ideas about this problem as I am totally baffled.
0
Comment
Question by:Woltato
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 1

Expert Comment

by:fswilliams
ID: 35175308
You must go to a web page that has a you tube video posted on it. Then right click, then click on settings. This will bring up a panel in flash player which will have Hardware Accelerator checked. Uncheck it and that should resolve the problem
0
 

Accepted Solution

by:
Woltato earned 0 total points
ID: 35175423
Right click on the video and the settings.... option is greyed out so can't be selected.

I have now discovered that the problem isn't as bad as I thought. selecting full screen mode brings the picture back. If i select full screen and then exit full screen the picture is ok, it's just when first selecting the video that it does this.

guess this is easy enough to live with. thanks for your help anyway.
0
 
LVL 4

Expert Comment

by:Tekyguy
ID: 35175559
There are two components involved here.  First, download the latest version of Flash for your browser:
Flash Player update

If you still have issues, locate, download and install the latest drivers for your video Card.  Get those from the video card manufacture, or from the computer maker.
0
 

Author Closing Comment

by:Woltato
ID: 35304237
Can't figure out how to fix this but can live with working around it by going to full screen then back out again. Can't be bothered to spend any more time on it so am just closing the question.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I spend far too much time on the web keeping up with the news: politics, the environment, computer stuff, the Experts Exchange. It's never-ending. But many of the most informative web pages are overwhelmed with noise: scrolling banners, flashing tex…
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question