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Exchange 2003/2010 coexistence: Outlook Anywhere test fails with RPC_S_SERVER_UNAVAILABLE error

Posted on 2011-03-20
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Last Modified: 2012-05-11
Hi,
We are running an Exchange 2003/2010 environment with one back-end EX2003 and one CAS/HUB/MBX 2010 server. I created a new mailbox on EX2010. when I run ExRCA Outlook Anywhere (RPC over HTTP) for the EX2010 mailbox user and specifiy the server settings manually, the test fails with the following error:
Attempting to ping RPC endpoint 6001 (Exchange Information Store) on server server.domain.com. The attempt to ping the endpoint failed.
      Additional Details
  The RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime process.
I confirmed I can telnet server from the LAN to port 6001,6002 & 6004.
Do you have any suggestions?
PL
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Question by:PascalLavallee
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9 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35176232
What user are you using to connect? Is it an admin user? If so check this article here to see if it helps: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Also if in a co-existence you should really have a separate CAS only server.
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Author Comment

by:PascalLavallee
ID: 35184218
Thank you demazter for your comment.

As it turns out, the RPC Proxy was not responding because the FQDN was missing from the ValidPorts_Auto_Exchange registry entry (under HKLM\Software\Microsoft\Rpc\RpcProxy). I added mail.domain.com:6001-6002;mail.domain.com:6004 to the list and it works.

My problem now is that the registry entry reverses back to what it was a few minutes earlier and breaks RPC Proxy. I'm sure I'm missing something about Windows 2008 R2 security here. How can I make my registry entry change stick?
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LVL 74

Expert Comment

by:Glen Knight
ID: 35184252
There is no reason why you should have to add this manually!

If exchange isn't configured correctly this tells me it either hasn't been insatalled properly or there are pre-requisites missing.

Exchange works out of the box, I have done hundreds of instals and never had to make manual registry changes to make it work.

There is a reason there is a procedure and process for installing these products.
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Author Comment

by:PascalLavallee
ID: 35184465
I used Microsoft Exchange Pre-Deployment Analyzer and Microsoft Exchange Server Deployment Assistant. I selected a Custom install and followed Microsoft recommendations. I configured split DNS and internal/external URLs with the Exchange Management Shell.
I used Microsoft Exchange Best Practices Analyzer to fix one issue with a connector.

I'm not sure why the RPC over HTTP is giving me trouble but the registry fix was actually suggested by ExRCA (although the link applies to Ex2003 it did not work until I updated the 2008 registry entry)
http://technet.microsoft.com/en-us/library/dd439392(EXCHG.80).aspx

I'm glad you never had problems with the RPC over HTTP in your hundreds of instals.

Would you know how to make this work? RPC is not responding because ExRCA is trying by using mail.domain.com and RPC is only listing SERVER & SERVER.DOMAIN.INTERNAL on its port list.
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Expert Comment

by:Glen Knight
ID: 35184768
Right click on the server in Exchange Management Consol under Server configuration.  Select properties.  Under Outlook Anywhere what URL do you have defined?
0
 

Author Comment

by:PascalLavallee
ID: 35185016
mail.domain.com
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Author Comment

by:PascalLavallee
ID: 35185124
This is what a get-outlookanywhere | fl shows:

RunspaceId                      : 89349ebf-67c8-4cc9-90c1-e682d4dbc33a
ServerName                      : server
SSLOffloading                   : False
ExternalHostname                : mail.domain.com
ClientAuthenticationMethod      : Basic
IISAuthenticationMethods        : {Basic}
XropUrl                         :
MetabasePath                    : IIS://server.domain.internal/W3SVC/1/ROOT/Rpc
Path                            : C:\Windows\System32\RpcProxy
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags         : {}
ExtendedProtectionSPNList       : {}
Server                          : server
AdminDisplayName                :
ExchangeVersion                 : 0.10 (14.0.100.0)
Name                            : Rpc (Default Web Site)
DistinguishedName               : CN=Rpc (Default Web Site),CN=HTTP,CN=Protocols,CN=server,CN=Servers,CN=Exchange Admin
                                  istrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=domain Partners,CN=M
                                  icrosoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=internal
Identity                        : server\Rpc (Default Web Site)
Guid                            : 3b78aa2e-d5d8-453c-a7be-2134446fbad8
ObjectCategory                  : domain.internal/Configuration/Schema/ms-Exch-Rpc-Http-Virtual-Directory
ObjectClass                     : {top, msExchVirtualDirectory, msExchRpcHttpVirtualDirectory}
WhenChanged                     : 3/21/2011 1:54:21 PM
WhenCreated                     : 3/19/2011 7:03:31 AM
WhenChangedUTC                  : 3/21/2011 6:54:21 PM
WhenCreatedUTC                  : 3/19/2011 12:03:31 PM
OrganizationId                  :
OriginatingServer               : server.domain.internal
IsValid                         : True
0
 

Author Comment

by:PascalLavallee
ID: 35190219
Any more comments from the experts?
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Accepted Solution

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Glen Knight earned 500 total points
ID: 35190242
does Outlook Anywhere actually work or are you just testing it with th online tester?
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