Solved

N8152 DRM error, can't play netflix movies

Posted on 2011-03-20
18
4,287 Views
Last Modified: 2012-05-11
I have a Windows 7 Ultimate x64 machine that is on a domain that will not play DRM protected content from Netflix. It gives a N8152 DRM error. I have uninstalled and reinstalled Silverlight and it gives the same error, and it gives the error on both domain and local accounts. I use Frontmotion Firefox as the browser. The network uses a squid proxy on a ubuntu box with dansguardian as a content filter. Other machines on the same domain with the same proxy settings are able to watch DRM protected content.
0
Comment
Question by:Shandrix
  • 7
  • 4
  • 3
  • +1
18 Comments
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
Comment Utility
0
 

Author Comment

by:Shandrix
Comment Utility
As noted above, this is a windows 7 machine and the XP solution will not work here.
0
 
LVL 4

Expert Comment

by:booster49
Comment Utility
You might try right-clicking on the video window after you’ve told one to play (ie the silverlight player itself) and selecting ‘Silverlight Preferences’ selecting the ‘Application Storage’ tab and selecting ‘Delete All’. At this point I would suggest a reboot, after which you should try to play another WI movie.
0
 
LVL 4

Expert Comment

by:booster49
Comment Utility
What error code gets returned on this test?
0
 

Author Comment

by:Shandrix
Comment Utility
After doing that it continues to have the same N8152 error as before.
0
 
LVL 4

Expert Comment

by:booster49
Comment Utility
Please check if you have the newest version of silverlight. This seem to be a quite old issue.

To see if its related to the network proxy:
Sign up for a free trial here: http://pingbuster.net/freetrial
Login and download the pingbuster application.
In firefox network settings use socks proxy on port 7065.
Now all your traffic is tunneled trough the pingbuster server, check if you can play the DRM protected material now.
0
 

Author Comment

by:Shandrix
Comment Utility
I do have the newest version of silverlight, and as noted in my original post, other machines on the same domain using the same  proxy settings are working fine, so it can't be proxy related.
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
Comment Utility
Please do as I suggested uninstall silverlight, go into the registry and remove all references to silverlight and then redownload and install it, then go to the silverlight drm check page here
0
 

Author Comment

by:Shandrix
Comment Utility
I've already tried uninstalling an reinstalling silverlight. The registry keys referenced in the XP solution do not exist on this windows 7 machine, and the silverlight drm check page will not play the video on this machine. Other machines running Windows 7 on the same domain with the same proxy settings work fine.
0
 
LVL 4

Expert Comment

by:booster49
Comment Utility
Please try my comment about the proxy. I know its weird that it does work on other workstations but that doesnt short out the possibility that the proxy is blocking the DRM.
0
 

Author Comment

by:Shandrix
Comment Utility
I took the computer off of the domain temporarily and tried it both with and without the proxy, and when it is off the domain, it will play the video without errors with and without the proxy. Evidently this is a domain issue, not a proxy issue. Anyone have any ideas?
0
 
LVL 20

Expert Comment

by:brwwiggins
Comment Utility
0
 

Author Comment

by:Shandrix
Comment Utility
That thread doesn't really help- I've already tried just about everything they speak of, and it doesn't work when its on the domain, but as soon as I take it off the domain without doing anything to silverlight it starts working again.
0
 

Author Comment

by:Shandrix
Comment Utility
Apparently it is working now after removing it from the domain and putting it back on the domain. I don't know why. If anyone can explain why removing a computer from a domain and then putting it back onto the domain would resolve a drm issue they can have a cookie.
0
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
Comment Utility
there was something wrong in your profile, when you went back to the domain you got an updated profile
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now