Solved

iPhone 4 Locked Up

Posted on 2011-03-20
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Last Modified: 2016-05-10
I have an iPhone 4 that appears to have died.

It will not show up in iTunes.

When I connect it to the computer the screen of the phone just shows the apple logo.

When I plug it into the mains power it shows an image of a USB cable, an arrow and the ITunes logo. The slider at the bottom of the screen invites me to ‘Slide Bar For Emergency Calls’.

When  I do this it shows the Dial Pad and will let me press buttons but will not connect to the Emergency Services.

The ribbon at the top of the screen shows all of the vital functions such as Time, Screen Lock, GPS, Battery Power etc.

Needless to say, the phone is full of priceless photos of my granddaughter that have not been backed up  (yes I know!) so I am keen to find a solution that does not involve a hard reset.

John
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Question by:Jbiggs
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20 Comments
 
LVL 13

Expert Comment

by:lee555J5
ID: 35176666
Try to reset the phone without a factory reset. This does not blow away your stuff.

1) Hold the Sleep and Home buttons together for 2-3 seconds. You should see the "slide to power off". Do so and see if this fixes it. If not, go to 2).

2) Hold the Sleep and Home buttons together for 10 seconds. The phone should shut off. Press and hole the Sleep/Wake button to turn the phone back on. Let it boot up.

Let us know if this fixes it.

Lee
0
 
LVL 13

Expert Comment

by:lee555J5
ID: 35176679
Um... That's "Press and hold the..."

Lee
0
 

Author Comment

by:Jbiggs
ID: 35176713
Thaks for this - please calrify which buttons are which.

I assume that the Sleep button is the one on the top right of the phone and the Home button is on the front at the bottem?

John  
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LVL 13

Expert Comment

by:lee555J5
ID: 35176760
Yes, top right is the Sleep (and On) button. The button in the bottom middle is the Home button.

Lee
0
 

Author Comment

by:Jbiggs
ID: 35176766
Thanks Lee.

That did not sort it BUT  for the first time iTunes is now seeing it and offering me the option to 'Restore' it. If we do this will we lose the data?

Thanks.

John
0
 
LVL 13

Expert Comment

by:lee555J5
ID: 35176794
The Restore should restore the latest iTunes backup of the phone. Any pictures/apps/downloads/data since then will be lost.

Lee
0
 

Author Comment

by:Jbiggs
ID: 35176800
That’s what we thought. Sadly we have not backed up for some time so will lose all our photos.

Any other ideas?

John
0
 
LVL 13

Expert Comment

by:lee555J5
ID: 35177059
Have you tried using Windows Explorer? iTunes may not be able to do it, but...

Connect the iPhone to the PC, wait a few seconds for Windows to recognize it, open Windows Explorer, and scroll to the bottom of the left pane. You should see the iPhone there. Expand it in the left and right pane until you see Internal Storage > DCIM > 800AAAAA or something similar. All your pictures should be here, and you should be able to select them all and copy them to your hard drive.

If this doesn't work, it may require special software or a service.

Lee
0
 

Author Comment

by:Jbiggs
ID: 35177194
Hi Lee

Thanks for this  - but sadly it did not it did not show up in Explorer.

Tried another phone and it worked fine so it is clearly a serious problem with the phone.

Is there any way to give it a reset without losing the data?

John
0
 
LVL 13

Expert Comment

by:lee555J5
ID: 35177555
If Windows doesn't see the device, it is unlikely third-party, iPhone access software will see it either. At this point, I would contact your local Apple store and see what they say - an iPhone 4 is still under warranty.

You could try some searches for your problem or for some access software, but I've offered all I know. Sorry.

You still may have the recovery service option, if the photos are truly "priceless". A Google search for "iphone recovery service" returns several options.

Lee
0
 
LVL 26

Expert Comment

by:akahan
ID: 35178426
Before you give up, go to:

http://www.getsharepod.com 

Download sharepod from there (free).

Fire it up on the PC, with the iPhone connected (and iTunes closed).

See if it sees the iPhone.  It has a nice easy to use graphical interface, but what you're looking for is "Photos" in the bottom left corner.  Select that, and then, just above it, select "copy photos to computer."  You may get lucky...
0
 

Author Comment

by:Jbiggs
ID: 35209041
Thanks for this  - no joy I am afraind. it did not show up.

Thanks anyway.

John

0
 
LVL 26

Expert Comment

by:akahan
ID: 35216449
Even though the photos have not been "backed up" (at least as far as you know...), have you sync'd the iPhone with iTunes since the photos were taken?  If so, a backup was most likely automatically created during the sync, and there are ways to extract the photos from the backup, which we can go into if your answer to this question is "yes".

0
 

Author Comment

by:Jbiggs
ID: 35218288
We think there is a possibility that this happened and would be pleased to hear how to proceed.

Thanks

John
0
 
LVL 26

Expert Comment

by:akahan
ID: 35218412
OK... the EASIEST thing to do would be to pull down a free copy of iPhone Backup Extractor here:

http://www.iphonebackupextractor.com/

They offer a crippled free version, which should be sufficient to test the concept.

You'd install it (on the machine on which you most recently sync'd your iPhone) and fire it up.

It should show you your most recent backup/sync date under "Select backup."  Hopefully, you did not encrypt the backup.

After waiting a moment or two, you'll see "Available data" pop up, and it'll show you the number of photos you can extract.  Click on the number, and it'll extract a couple photos and put them on your PC in the directory you selected.  If this "proof of concept" works, then it'll be worth paying them $25 for the registered version, to easily extract all the photos in the backup.

You can also use this to extract SMS messages, contacts, voicemails, and other (non-music) material that might be stored on your iPhone.
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Accepted Solution

by:
Jbiggs earned 0 total points
ID: 35316294
Sadly none of the soloutions worked and we had to trade in the phone for a new one.

Thanks for all of those who tried to help.

kind regards

John
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