?
Solved

Encore CS5 Failed to initialize QuickTime

Posted on 2011-03-20
7
Medium Priority
?
1,877 Views
Last Modified: 2013-11-12
Title says it all - when opening Encore I get the message above. The program appears to work ok after I exit the error message.

I'd like to solve this as it does cause problems when trying to use Premiere to start a project in Encore (I get the error message and the process doesn't complete).
0
Comment
Question by:force3inc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 26

Accepted Solution

by:
David Brugge earned 1500 total points
ID: 35184681
Hi force3!
Looks like you've been waiting a while for an answer. Sorry about that.

I am going to assume that you are on a PC and not a Mac. I first guess is that you might have several versions of Quick Time installed on your computer, or have a program that emulates Quicktime.

Try uninstalling Quicktime, then do a system search for Quiktime and remove it as well. Then do a clean install of Quicktime and see if this helps.
0
 

Author Comment

by:force3inc
ID: 35184862
Thanks for your reply - I am on a PC (sorry about that), and I installed Encore before I installed Quicktime (as I had no need of that up til now). I got the error message then (before QT install), and figured all I had to do was install QT. Apparently that did not fix it.

I don't have any other versions of QT installed, but I will try your suggestions. I did have a program called Sound Soap installed - not sure if that would have any bearing on this.

Thanks again.
0
 
LVL 26

Expert Comment

by:David Brugge
ID: 35184915
Not familiar with Sound Soap, but if it works with video, it may be the culprit.

Also... according to Adobe, anything before Quick Time v7.6.2 will not work.

0
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

 

Author Comment

by:force3inc
ID: 35184937
Sound Soap is a light audio editing app (actually for cleaning audio files), but it does work with video files, e.g. .mov. I may try un-installing it to see if that helps. My QT version is 7.6.9

0
 
LVL 26

Expert Comment

by:David Brugge
ID: 35184947
Also, older versions of Premier Pro, and Sorenson Squeeze have been known to cause conflicts.
0
 

Author Comment

by:force3inc
ID: 35184954
I do have an older version (7) of Premiere Elements, could that be an issue?
0
 

Author Closing Comment

by:force3inc
ID: 35200966
After uninstalling Sound Soap and a re-boot, the issue is fixed. Not sure if the un-install had any effect, or just re-booting did the trick.
0

Featured Post

Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Now that Expression Web 4.0 (http://www.microsoft.com/expression/products/Upgrade.aspx) is free if you buy or have the full version of Expression Web 3.0, now is the best time to  migrate from FrontPage to Expression Web (http://www.frontpage-to-exp…
This article provides a case study on how our local youth baseball league deployed a new website, including the platform selection, implementation and benefits to the league.
The purpose of this video is to demonstrate how to manually back up a WordPress Database. This will be demonstrated using a Windows 8 PC. The Host used will be IPage.com Log into your Hosting account. IPage will be used for demonstration : Locat…
The purpose of this video is to demonstrate how to add AdSense Ads to a WordPress Website, and how to set up WordPress to automatically place Ads in Sidebars. This will be demonstrated using a Windows 8 PC. Log into your AdSense account. : Cli…

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question