Solved

Encore CS5 Failed to initialize QuickTime

Posted on 2011-03-20
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Last Modified: 2013-11-12
Title says it all - when opening Encore I get the message above. The program appears to work ok after I exit the error message.

I'd like to solve this as it does cause problems when trying to use Premiere to start a project in Encore (I get the error message and the process doesn't complete).
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Question by:force3inc
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David Brugge earned 500 total points
ID: 35184681
Hi force3!
Looks like you've been waiting a while for an answer. Sorry about that.

I am going to assume that you are on a PC and not a Mac. I first guess is that you might have several versions of Quick Time installed on your computer, or have a program that emulates Quicktime.

Try uninstalling Quicktime, then do a system search for Quiktime and remove it as well. Then do a clean install of Quicktime and see if this helps.
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Author Comment

by:force3inc
ID: 35184862
Thanks for your reply - I am on a PC (sorry about that), and I installed Encore before I installed Quicktime (as I had no need of that up til now). I got the error message then (before QT install), and figured all I had to do was install QT. Apparently that did not fix it.

I don't have any other versions of QT installed, but I will try your suggestions. I did have a program called Sound Soap installed - not sure if that would have any bearing on this.

Thanks again.
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LVL 26

Expert Comment

by:David Brugge
ID: 35184915
Not familiar with Sound Soap, but if it works with video, it may be the culprit.

Also... according to Adobe, anything before Quick Time v7.6.2 will not work.

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Author Comment

by:force3inc
ID: 35184937
Sound Soap is a light audio editing app (actually for cleaning audio files), but it does work with video files, e.g. .mov. I may try un-installing it to see if that helps. My QT version is 7.6.9

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LVL 26

Expert Comment

by:David Brugge
ID: 35184947
Also, older versions of Premier Pro, and Sorenson Squeeze have been known to cause conflicts.
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Author Comment

by:force3inc
ID: 35184954
I do have an older version (7) of Premiere Elements, could that be an issue?
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Author Closing Comment

by:force3inc
ID: 35200966
After uninstalling Sound Soap and a re-boot, the issue is fixed. Not sure if the un-install had any effect, or just re-booting did the trick.
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