We run Terminal Services with Citrix and most of our users have locked desktops and using a single locked desktop. The problem arises when something goes wrong its a noghtmare to fix. First off i can t get into the profile folder even tho im an administrator second for doing something simple like re creating a corrupt Outlook 2007 profile becasue the desktop is locked and there is no access to control panel i'm not sure how i can easily get that sorted with having to temp remove the user from the lock down group
Is there something im missing here? any wasy way to manage these users?