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Locked Desktops


We run Terminal Services with Citrix and most of our users have locked desktops and using a single locked desktop. The problem arises when something goes wrong its a noghtmare to fix. First off i can t get into the profile folder even tho im an administrator second for doing something simple like re creating a corrupt Outlook 2007 profile becasue the desktop is locked and there is no access to control panel i'm not sure how i can easily get that sorted with having to temp remove the user from the lock down group
Is there something im missing here? any wasy way to manage these users?
2 Solutions

Are you using  terminal services profiles or roaming profiles?

If you are using roaming profiles for the users administrators by default do not have access to newly created profiles.  You can change this by enabling the " Add the Administrators security group to the roaming user profile share" group policy.  
Please clarify in detail what your terminal server configuration is.
Carl WebsterCommented:
You need to deny the lockdown group policy from being applied to your admin.  On the GPO page, the last tab is Delegation IIRC.  Click the tab and then down in the bottom right corner, click that button.  Scroll down find your admins or add your admins and then find the setting Apply Group Policy and select the Deny box.  Now the policy will not apply to your admins (after the policy refreshes) and you can do what you need to do.
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