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Can't add printer drivers to print server as a print operators

Posted on 2011-03-20
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Last Modified: 2012-05-11
We have a branch file server which has also been setup as a print server.
Now i want a local user to be able to administer the print server but not have full admin access to the rest of the server.
The machine is running Server 2008 R2 and i've added the user to print operators group etc.

The user can add printers so long as they don't need to add a new printer driver. When they try to install a new printer with a new printer driver the following error message is given.
'Printer driver was not installed. Access is denied'

I did some reading and apparently this error can be related to the user not having write access to C:\Windows\inf where the drivers are actually stored. I tried giving the print operators group write access to this folder and it appeared to work however i got alot of 'access denied' errors with all the inf files currently in the folder. I assumed this was just due to them being in use etc.

Any ideas how i can give a user access to install printers & printer drivers on a Server 2008 R2 machine without giving them full admin access?
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Question by:andoss
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Expert Comment

by:ActiveDirectoryman
ID: 35177255

this is due to a change that was made in windows server 2003. print operators and power users by default cannot install printers.

check this out this link for problem resolution:
Members of the Power Users group and of the Print Operators group cannot install local printers on a Windows Server 2003-based member server
http://support.microsoft.com/kb/940724
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by:andoss
ID: 35177351
Thanks looks great, i'll  try it now.
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Author Comment

by:andoss
ID: 35177607
Unfortunately that didn't fix the problem, I'm still unable to add drivers to the server from a user in print operators group.
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Accepted Solution

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ActiveDirectoryman earned 500 total points
ID: 35177631

my apologies I sent you the wrong article.  You have Windows server 2008 R2

check out this article.  This is for Windows Server 2008 R2.
THIS IS WHAT YOU NEED HERE.  SORRY AGAIN FOR THE INCONVENIENCE
Assigning Delegated Print Administrator and Printer Permission Settings in Windows Server 2008 R2
http://technet.microsoft.com/en-us/library/ee524015(WS.10).aspx
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by:andoss
ID: 35177700
Thanks, basically that says that only Administrators can install drivers remotely on a print server.
I need to give the branch user access to connect to the server via remote desktop and they can then install new print drivers.

Print Management can only be used remotely for smaller tasks not installing drivers...

Not ideal but it works, thanks for the help.
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