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how can I start dependency services needed for starting the Wireless Zero Configuration within Windows Vista?

Posted on 2011-03-20
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Hi Everyone,

            As part of an ongoing troubleshooting session involving the inability of an Acer Aspire 6930's to establish an wireless connection with a Linksys Wireless G router, I am needing any tips, suggestions, or links which address the following error message when attempting to start the Wireless Zero Configuration within Windows Vista;   Error 1068: The dependency service or group failed to start.  From a currently open thread addressing this, an expert of EE made the suggestion of turning on or enabling the dependency services needed for starting the Wireless Zero Configuration which basically means starting a service to start a service.  Sounds a bit complicated, but, I suppose it is feasiable.  There is a Dependency tab which indicates the services required to start both, the Wired AutoConfig and the WLAN AutoConfig services within Windows VIsta.  At any rate, I am clueless with regards to how to start the dependency services necessary for launching the Wireless Zero Configuration utility within Windows Vista.  

              With everything mentioned, if someone could get back with me with tips, suggestions, article links, or multimedia links which address this concern, it will be greatly appreciated.  Despite of several  troubleshooting attempts and hours of involvement, I am not really getting anywhere with this problem.  I am trying to avoid doing anything radical like a wipe and reload because this laptop has several things on it which are not backed up.  

               Any help will be appreciated.

              Thank you

              George
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Question by:GMartin
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open services.msc

1. start, run, type services.msc
 
2.  right click on WLAN Auto config and click properties. change startup type to automatic and start the service.  Click ok and then right click the wired config service click properties. For startup type select manual and then click ok.
Now try to start the Wireless zero configuration service.
3.
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by:GMartin
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Hi

       When I click Start for the WLAN AutoConfig Properties (Local Computer), I get the following message: Windows could not start the WLAN AutoConfig service on Local Computer.  Error 1068: The dependency service or group failed to start.  There was not any error message noted when I changed the wired config service from Automatic to Manual.

        George
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by:ActiveDirectoryman
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Run these from the command line as and administrator:
netsh winsock reset catalog
netsh int ipv4 reset "c:\reset.log"
netsh int ipv6 reset "c:\reset.log"

1.  start, programs, accessories,  right-click command prompt and run as administrator. You can just copy and paste the lines in the command prompt.

netsh winsock reset catalog
netsh int ipv4 reset "c:\reset.log"
netsh int ipv6 reset "c:\reset.log"

Restart your computer and then try to start the services again.
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by:GMartin
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Hi There,

          Thank you so much for the followup suggestion with the well outlined steps.  Unfortunately, this did not  resolve the issue because I am still getting the Error 1068 message when I attempt to start the Wireless Zero Configuration.  Nevertheless, it was still a great idea : - )

           At this point, I am leaning to think there is something physically wrong with the laptop itself.  Basically, the IE touch pad does respond when pressed because IE does open, but, with an error message naturally because of not being online.  However, the wireless touch pad area does not respond at all.  

           Just as a thought, I do have a new Netgear USB wiireless G network adaptor.  Since it is USB, I do not forsee there to be any problems.  But, just to be on the safe side, could you possibly give me instructions for getting started with it?   I am figuring I merely plug it into the USB port and power on the laptop.  Vista should load its native drivers for this Netgear USB Wireless Network Adapter.  But, I could be mistaken.  

            Any further guidance and advisement on this matter will be greatly appreciated.  

            Thank you

            George
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yea vista should load the drivers for it but if if doesn't use the install disk that came with your usb wireless adapter.  The Smard wizard will walk you through the installation.

here are the instructions for your device

Netgear usb wireless g  installation guide

ftp://downloads.netgear.com/files/WG111v3_IG_03Mar08.pdf
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Hi

          Thank you so much for the followup.  I do want to make a few clarifications and corrections on my recent suggestion.  First, the Netgear Wireless USB Network Adapter is a Wireless N and not G generation.  My apologies on that.  It is a Netgear Wireless-N 150 USB adapter WNA1100..  I have the serial and MAC numbers of this device if needed.  Unfortunately, I do not have the CD which has the software for the Netgear Wireless N USB Network Adapter.  With that point in mind, could you possibly furnish a direct download link for the necessary software?  And, secondly, seeing that the router is a G generation, with it still work with the wireless N USB network adapter?

           Any followup to these areas will be appreciated.

           Thank you

            George
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thats quite alright.   here's the link f
tp://downloads.netgear.com/files/WNA1100_v1.1.3.21_Setup.exe

yes,  Wireless N is compatible with G.

before you install the device I have a question to ask. Did you try restore your system to a point when your wireless networking worked? If not, i would try that first because if it was working at one point you may be able to restore to that point.

Try it first:
 Start, programs,  accessories,  system tools,  select system restore.  When the screen appears select a time when it worked.
check back with me.



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Hi

       Thank you so much for your followup suggestions.  Unfortunately, the System Restore does not take it back far enough to a time at which everything was working properly with the wireless.  With that in mind, I attempted to get the Netgear Wireless N USB Network Adapter properly installed tonight.   The software download and install went just fine.  However, when it gets to the step asking to attach the network adapter, I get a message Detecting network adapter..... but, it never goes any further.

        At the moment, I am backing up and checking this laptop for malware.  Currently, I am running the latest and updated  Malwarebytes.  Following this, I will be running McAfee.  Perhaps infection is causing these issues.

        In closing, thank you so much for your suggestions and your willingness to help me through this concern.  In the meantime, you have any more ideas or suggestions to try out, please let me know and I will entertain them.  

         Thank you once again.

        George
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by:GMartin
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Hi Everyone,

Sorry for the lengthy delay in getting back with everyone, but, I have been busy with several different things lately. Getting back to this post, I want to provide both, some good news : - ) and a little bad unfortunately : - (. First, the good news. I was able to get the light for the wireless adapter to turn on and stay on by upgrading the OS from Vista to Windows 7 Ultimate. And, the wireless is detecting available wireless networks which is great and awesome as well. Now, here comes a little bad news. At the bottom where the wireless symbol is on the screen, there is a yellow exclamation point indicating Unidentified network and a message indicating No internet access, however, the wireless light still stays on. When I ran the Windows 7 built-in troubleshooting wizard, I got the following message: Windows 7 was unable to automatically fix all of the issues found. Below is a list of problems found: 1. None of the networks you are previously connected to are in range., 2. A network cable is not properly plugged in or may be broken., and 3. Wireless Network Connection doesn't have a valid IP configuration. Interestingly, within the list of available wireless networks, the SSID of my wireless is correctly identified with a message indicating Connected with a small yellow exclamation point at the top with full signal strength.

To help to further troubleshooting this issue, here is some technical information regarding the wireless connection. When I ran ipconfig /all for the wireless connection, I get the following information:

Connection-specific DNS suffix.......
Description.... Intel (R) WiFi Link 5100 AGN
Physical Address....00-16-EA-7F-57-78
DHCP Enabled.... Yes
Autoconfiguration Enabled....Yes
Link-Local IPv6 Address... fe80::1057:f37b:f869:c874%10 (Preferred)
Autoconfiguration IPv4 Address: 169.254.200.116 (Preferred)
Subnet Mask.... 255.255.0.0
Default Gateway.....
DHCPv6 IAID: 520099562
DHCPv6 Client DVID: 00-01-00-01-10-5C-5E-F7-00-1E-68-E5-53-9A

For what it is worth, we are making progress with this issue because I did not even have a wireless light until I upgraded from Vista to Windows 7. While I might be mistaken, I think at this point, it is a matter of reconfiguring some settings, perhaps the TCP/IP stack of the wireless network adapter, but, I not sure though.

In closing, I will need further help to resolve this issue and provide proper closure to this post accordingly.

Thank you

George
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by:ActiveDirectoryman
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Ok thats great. now we need to make sure that you can get a valid ip address.   at the command prompt type the following:

ipconfig /release

ipconfig /renew

let me know the outcome.
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by:GMartin
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Hi

       Upon running ipconfig /release at the command prompt in administrator mode, I got the following message: No operation can be performed on Local Area Connection while its media is disconnected.  An error ocurred while releasing interface Wireless Network Connection: An address has not yet been associated with the network adapter.  At the bottom, it is still showing connected with SSID of the wireless with a small yellow exclamation point.  A closer look indicates it is currently connected with Unidentified network and No internet access.  

          George-
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ok.  run   ipconfig / renew
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if no joy then  unplug the router, wait a minute and then plug it back in.
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Hi

          After running ipconfig /renew, I got the message No operation can be performed on Local Area Connection with media disconnected.... I will now go ahead and try the router suggestion and see if that helps.

           George
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Hi

         Ok.... I got something a little different this time following the disconnection of power from the router and powering it back on after a minute wait time.  Here is what I see on the laptop screen at this time:  Select a location for the dd-wrt (name of SSID or wireless here at home) network.  This computer's connected to a network.  Windows will automatically apply the correct network settings based on the network location.  I have 3 different locations to select from, namely, Home Network, Work Network, and Public Network.  A description is given out beside each one.  I assume I select Home Network, but, I don't want to proceed without further advisement.

            Thank you

            George
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Make sure to select home network.
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Hi There,

        Great news!!!!  : - )   The wireless is now working perfectly!!!  Now, I do have one more question just to tie up loose ends here.  This laptop belongs to a friend of mine who was complaining of having no connectivity.  When she takes it home, what will she be expected to do?  Will the wireless automatically detect her router.  I do have her Netgear router here with me.  Should I go ahead and configure the same SSID and IP address as my own router since it connected fine to it?  She also has DSL for her connection like me.  

          Thank you

          George

         
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Well, I use a SSID that is unique to her network.  I wouldn't make it the same.  for example, make it something she can remember like her namefollowed by some numbers. For example,    DavidFamilyrouter.

For the ip address you can use the same scheme that you are using on your router since your laptop will not be using that router on your network at your home.   If her router is automatically setup for DHCP her laptop will automatically get a ip address once she connects to the wireless network which she will recognize by the SSID that you will creat for her.

Let me know if you have any questions.

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Sorry.  I like DavidFamilyrouter1
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Hi

          To make it as easy on my friend as possible, I thought I would hook up her Netgear wireless router here and reconfigure it.  With that in mind, what is the IP address of a Netgear Wireless G Router?  When reconfiguring the router, should I leave the WAN port disonnected and only have a LAN port connection?

           Thank you.

           George
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Hi

           Thanks so much for the visionary ideas and suggestions given to this post.  As you can tell, I split up points among various responses given.  Great ideas by the way which certainly helped to get me on the right track.  Now, I want to outline briefly what I did to finally correct this issue.

            First, I upgraded the OS from Vista to Windows 7 Ultimate.  Following the outcome of this upgrade, I was finally getting a list of detected wireless networks, including my own, which was not even the case before the upgrade.  Since the upgrade took care of that part, it is apparent there was a corrupted file or files associated with wireless connectivity.  While I was able to connect to my wireless SSID or name, I stll was unable to get onto the internet.  So, I tried ipconfig /release and ipconfig /renew as indicated earlier without success.  But, when I finally disconnected the power from the router and reconnected it, a window popped up on the wireless asking me to select a network, namely, Home, Work, or Public.  I chose Home and the wizard guided me the rest of the way through everything seamlessly.

              Thanks again for all of the great suggestions given.

              George
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