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Fix Connection to Database issue - Sage Construct

Posted on 2011-03-20
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Last Modified: 2012-05-11
I have a client who has an issue with Sage Construct. Sage Support has said they cannot help him with this issue as it is a network issue so he has called me in. The issue is that the program cannot access the Database which is stored on the local machine & the machine was running SQL Server 2005 the error was caused by an upgrade to Win 7 & in the process he changed the PC Name. The program was looking for the Database using the old PC name path.

I though this would be a simple change or edit somewhere but the guy had tore his PC apart trying to fix the issue himself. When i got there there was many errors so i uninstalled the whole program Sage Construct & SQL Server 2005.

When i attempt to reinstall from the disk it wants to install SQL 2008 rather than 2005  & it wants to use MSDE instead of ACT but aslo says that the MSDE\Setup.exe cannot be found on the disk.

I have installed without the MSDE but it states that there is a problem with an MSI file & Configuration of the Program Sage Construct cannot continue.

I have the old database file backed up but no program backup file as this guy did not complete a full backup of the program. Usually sage products which i have used have a built in backup util.

could anyone help please i was hoping that i reinstall the program switch the database files over and everything would fall back into place but so much has changed from the initial install i am not confident.

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Question by:James Wilkinson
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6 Comments
 
LVL 21

Expert Comment

by:Alpesh Patel
ID: 35179044
Please check Sage configuration for compatibility with Win 7
0
 

Author Comment

by:James Wilkinson
ID: 35180560
This version of Construct is Win 7 Compatible
0
 

Author Comment

by:James Wilkinson
ID: 35946282
How can i bring this question back to life i still have an issue. Sage Support are rubbish & they keep saying it is a network issue but the network is fine & we can see the database over the network etc etc.

HELP !!
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Author Comment

by:James Wilkinson
ID: 35946289
Could anyone give me details on how to create a new SQL User with full permissions. I would like to do this to rule out permission issues & i think they may be only one user able to access this database.

Thanks you
0
 

Accepted Solution

by:
James Wilkinson earned 0 total points
ID: 36026579
After many hours on the phone to Sage & demanding that they should be able to fix this issue, they did.

Some rogue update to the 2 Databases caused permission errors

It is now fixed
0
 

Author Closing Comment

by:James Wilkinson
ID: 36053163
i did not find much help & the issue was resolved by the software vender
0

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