Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Hardware Support

Posted on 2011-03-21
8
Medium Priority
?
501 Views
Last Modified: 2013-11-05
An area of audit/3rd party recommendations if often un-patched and unsupported software, i.e. missing patches on the server 2003 OS, or SQL Server, or Oracle etc, or a version of software that the vendor is no longer patching.

I have never seen an audit recommendation on hardware support however. Does unsupported hardware pose a risk as well? How can unsupported hardware pose a risk, and what kind of “support” is often given to hardware, i.e. any form of patches for security, or does it focus elsewhere, how long does say a modern server typically stay under vendor support, and what kind of issue/risk does a company run operating unsupported hardware such as servers/workstations? What is the likelihood of such risks ever coming to the fore?
0
Comment
Question by:pma111
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 11

Accepted Solution

by:
jgiordano earned 1000 total points
ID: 35179802
Unsupported hardware can be a grave risk. For example if you are running a server and the motherboard goes you can't just replace it, you need to call a vendor. If you have a support plan the will replace it in some time frame agreed upon. No support plan or unsupported hw means you nees a whole new server or need to buy the parts externally through some other vendor. Also hardware may require critical firmware updates to work with other hardware. For example fibercards may need to have certain firmware to work with a storage array. If the fibercard is unsupported neither vendor will likely help troubleshoot issues you run into.

Hth
0
 
LVL 3

Author Comment

by:pma111
ID: 35179834
Thanks for the tips, any idea typically how long a motherboard will stay in support, and there any other areas of common hardware that can "go" / "give up" / "stop working" ? Drives etc?

And how can you typically tell if its still supported, is it a case of contacting the supplier or do they release this kind of thing on their vendor website?
0
 
LVL 3

Author Comment

by:pma111
ID: 35179959
PS - do backups or the use of virtual servers provide any saving grace if hardware failed? Or if not why not, as you can tell its not my area of expertese.
0
Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

 
LVL 3

Author Comment

by:pma111
ID: 35179971
PS - is there any easy way to scan/any tool that can your server estate to identify any unsupported hardware? Is it common to find unsupported hw in corporate environments or pretty rare?
0
 
LVL 11

Expert Comment

by:jgiordano
ID: 35180227
Typically a full server is supported, and it is on their website.

For example an hp proliant g6 server might be supported until 2013. That means hp will continue to provide updates and he replacement. You still need to pay hp for support.
0
 
LVL 11

Expert Comment

by:jgiordano
ID: 35180232
No tool, you need to check per server.

But like I said just because a server is supported doesn't mean you paid to get updates and hw service.
0
 
LVL 3

Author Comment

by:pma111
ID: 35180246
Thanks, whats the difference between updates and hw service?

0
 
LVL 11

Expert Comment

by:jgiordano
ID: 35191250
software updates are usually to address issues with firmware, maybe bugs or new features.

HW Service is when a component actually fails.
0

Featured Post

Ask an Anonymous Question!

Don't feel intimidated by what you don't know. Ask your question anonymously. It's easy! Learn more and upgrade.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
New style of hardware planning for Microsoft Exchange server.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question