Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

kayako fusion, mail parser setup, php-imap, kerberos, exchange 2007

Posted on 2011-03-21
3
Medium Priority
?
1,178 Views
Last Modified: 2012-05-11
We have a helpdesk system, kayako. Last version is 4. we are setting it up on a test server now. We have a problem with the mail parser function. It is possible to set up mail queues so users can send tickets to an email adress and have it enter the helpdesk system. We have exchange 2007 and kayako is set up for IMAP SSL. Tested with webmail to the mailbox. checked username/pwd issues. Tried pop3, pop3 ssl, imap, imap ssl. Checked settings against our kayako v3 production helpdesk. all settings are correct and it works on the prod helpdesk. suspect the issue is with PHP-IMAP and KERBEROS in relation to exchange 2007 server. was hoping to avoid recompiling PHP-IMAP. Any suggestions? standard LAMP setup, btw
0
Comment
Question by:eltel-it-nor
  • 3
3 Comments
 

Accepted Solution

by:
eltel-it-nor earned 0 total points
ID: 35188123
Additional info:
The reason for the error is a bug in MS Exchange 2007. The exact reason is, Exchange server falsely advertises that it support Kerberos authentication even when it is configured not to use Kerberos. This causes the fetch request to fail from PHP as PHP-imap always tries to use Kerberos first.
0
 

Author Comment

by:eltel-it-nor
ID: 35339809
Nobody knows this?
0
 

Author Closing Comment

by:eltel-it-nor
ID: 35339810
Fixed it according to my own comment after researching the matter for almost 3 weeks...
0

Featured Post

[Webinar On Demand] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Exchange administrators are always vigilant about Exchange crashes and disasters that are possible any time. It is quite essential to identify the symptoms of a possible Exchange issue and be prepared with a proper recovery plan. There are multiple…
Among the most obnoxious of Exchange errors is error 1216 – Attached Database Mismatch error of the Jet Database Engine. When faced with this error, users may have to suffer from mailbox inaccessibility and in worst situations, permanent data loss.
The viewer will learn how to create and use a small PHP class to apply a watermark to an image. This video shows the viewer the setup for the PHP watermark as well as important coding language. Continue to Part 2 to learn the core code used in creat…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question