Solved

kayako fusion, mail parser setup, php-imap, kerberos, exchange 2007

Posted on 2011-03-21
3
1,106 Views
Last Modified: 2012-05-11
We have a helpdesk system, kayako. Last version is 4. we are setting it up on a test server now. We have a problem with the mail parser function. It is possible to set up mail queues so users can send tickets to an email adress and have it enter the helpdesk system. We have exchange 2007 and kayako is set up for IMAP SSL. Tested with webmail to the mailbox. checked username/pwd issues. Tried pop3, pop3 ssl, imap, imap ssl. Checked settings against our kayako v3 production helpdesk. all settings are correct and it works on the prod helpdesk. suspect the issue is with PHP-IMAP and KERBEROS in relation to exchange 2007 server. was hoping to avoid recompiling PHP-IMAP. Any suggestions? standard LAMP setup, btw
0
Comment
Question by:eltel-it-nor
  • 3
3 Comments
 

Accepted Solution

by:
eltel-it-nor earned 0 total points
ID: 35188123
Additional info:
The reason for the error is a bug in MS Exchange 2007. The exact reason is, Exchange server falsely advertises that it support Kerberos authentication even when it is configured not to use Kerberos. This causes the fetch request to fail from PHP as PHP-imap always tries to use Kerberos first.
0
 

Author Comment

by:eltel-it-nor
ID: 35339809
Nobody knows this?
0
 

Author Closing Comment

by:eltel-it-nor
ID: 35339810
Fixed it according to my own comment after researching the matter for almost 3 weeks...
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The viewer will learn how to look for a specific file type in a local or remote server directory using PHP.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now