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Caroot password- Arcserve 9

Posted on 2011-03-21
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Last Modified: 2012-05-11
Over the weekend I joined our 2000 Server, which is currently only serving as our financial accounting software server, to our existing 2003 Domain.  I created a new account with domain admin rights on the 2000 server under local users.  The only issue remaining is that Arcserve 9 is asking for the caroot password.  If I log off and back on as the local user that it previously was everything works, but I need to get this server on the 2003 domain.  Thanks
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Question by:LJSMITH45
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by:Brian B
ID: 35180862
When you install arcserve, you have to specify if it uses its own internal accounts or a windows account. So if you were using caroot, hence the internal account before, it should not have changed.

I don't know if there is a definitive answer, but check the services for arcserve to see what account they are using.
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by:LJSMITH45
ID: 35181281
My apologies as I left out a few key ingredients:  I am trying to get Arcserve 9  on the 2000 box to run as it did before I joined it to the domain. Now that I am a2003  domain admin user on the 2000 box it will not work.
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by:Brian B
ID: 35191073
When you enter the caroot password, do you get an error, or it just doesn't read the resources?
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LJSMITH45 earned 0 total points
ID: 35240655
I would state incorrect password and close.  I ended up reinstalling the software and it works great.  Thanks for your help!
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by:Brian B
Brian B earned 250 total points
ID: 35242812
As annoying as it seems, the default process to reset the caroot password is install. So I'm glad that worked for you. Don't forget to close the question.
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Author Closing Comment

by:LJSMITH45
ID: 35410346
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