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Error in Starting Fax Service in SBS2008

Posted on 2011-03-21
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Last Modified: 2012-05-11
I added MultiTech 33.6 External modem to SBS2008 and it is listed under Device Manager.
I go to Windows SBS Console/Network Devices and click "Start the Fax Service".
It generates an error "Before you run this task, you must restart the server. Please wait until the server restarts and then run this task again". I restarted the server several times, but shows the same error.
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Question by:sglee
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Expert Comment

by:rsoly777
ID: 35183101
sglee,
take a look at these TS steps for sbs2008:
Troubleshoot the Fax service

Updated: March 10, 2009

Applies To: Windows SBS 2008
A fax has the wrong routing destination

Problem   If you open Windows Fax and Scan and find a fax in the Inbox that does not show the proper routing destination, the routing method may fail.

Solution   Repair the Fax service, and then configure it.
To repair the Fax service

   1.

      Click Start, click Administrative Tools, and then click Windows SBS Console (Advanced Mode) to open the Windows SBS 2008 console in Advanced mode.
   2.

      On the User Account Control page, click Continue.
   3.

      Click the Network tab, and then click Devices.
   4.

      In the Tasks pane, click Repair the Fax service.

To configure the Fax service

   1.

      Open the Windows SBS 2008 console.
   2.

      On the User Account Control page, click Continue.
   3.

      Click the fax device that you want to configure, and then, in the Tasks pane, click Configure the Fax service.
   4.

      Follow the steps to finish the wizard.

You cannot start the Fax service because of a routing issue in Windows SharePoint Services

Problem   You cannot start the Fax service because you cannot change the fax routing destination in Windows SharePoint Services.

Solution   Reinstall the fax routing extension for Windows SharePoint Services.
To reinstall the fax routing extension for Windows SharePoint Services

   1.

      Click Start, click Accessories, and then click Command Prompt.
   2.

      At the command prompt, type C:\Windows\Microsoft.NET\Framework64\v2.0.50727\installUtil.exe “C:\Program Files\Windows Small Business Server\Bin\\FaxSPRouteSnapin.dll”, and then press ENTER.

If the issue is not resolved, contact Microsoft Product Support.
The Fax service did not automatically start after installing the Fax Service role

Problem   You installed the Fax service role in your Windows SBS 2008 network, but the service did not start automatically.

Solution   Start the Fax service, and then configure it.
noteNote
To start the Fax service, you must have a fax device and device driver.

To start the Fax service

   1.

      Open the Windows SBS 2008 console.
   2.

      On the User Account Control page, click Continue.
   3.

      Click the Network tab, and then click Devices.
   4.

      In the Tasks pane, click Start the Fax service.
   5.

      If you are prompted to restart the computer or if the error persists, restart the computer before you configure the Fax service.

To configure the Fax service

   1.

      Open the Windows SBS 2008 console.
   2.

      On the User Account Control page, click Continue.
   3.

      Click the Network tab, and then click Devices.
   4.

      Click the fax device that you want to configure, and then, in the Tasks pane, click Configure the Fax service.
   5.

      Follow the steps to finish the wizard.

You no longer want to use the Fax service

Problem   You no longer want to use the Fax service.

Solution   Uninstall the Fax service by completing the Uninstall the Fax Service task.
To uninstall the Fax service

   1.

      Click Start, click Administrative Tools, and then click Windows SBS Console (Advanced Mode) to open the Windows SBS 2008 console in Advanced mode.
   2.

      On the User Account Control page, click Continue.
   3.

      Click the Network tab, and then click Devices.
   4.

      In the Tasks pane, click Uninstall the Fax service.
   5.

      You may need to restart your server after the Fax service is uninstalled.

taken from: http://technet.microsoft.com/en-us/library/dd346624%28WS.10%29.aspx
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Author Comment

by:sglee
ID: 35185926
(1) I can't repair Fax Service because I can't Start the Fax Service. There is not Fax Devices listed under the Devices tab in Network Section of Windows SBS Console (Adv mode).
(2) When I run  C:\Windows\Microsoft.NET\Framework64\v2.0.50727\installUtil.exe “C:\Program Files\Windows Small Business Server\Bin\\FaxSPRouteSnapin.dll”, I get the following message:
Exception occurred while initializing the installation: System.ArgumentException: Invalid directory on URL..
** I can't start the fax service due to an error.
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LVL 9

Expert Comment

by:rsoly777
ID: 35190275
did you run the post install again to re-install the fax service. What do the errors in the Event logs say? There may be a clue there an event ID would be helpfull
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Accepted Solution

by:
sglee earned 0 total points
ID: 35190405
I discovered that the reason for the error was because I did not have Fax Server Role added in Server Manager. Aftering adding Fax Server in the Server Roles in Server Manager, I was able to start Fax Service in Windows SBS Console.

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LVL 9

Expert Comment

by:rsoly777
ID: 35190480
that makes a lot of sense glad you found the issue Server 2008 is much different than 2003 in that respect.
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Author Comment

by:sglee
ID: 35190515
Thanks.
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Expert Comment

by:Guy Hengel [angelIII / a3]
ID: 35954028
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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