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Can't open an embeded excel sheet from MS word

Posted on 2011-03-21
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Last Modified: 2012-05-11
Hello everyone,

I know that this question had been asked several times, but I just can't find a solution/root cause for it.

I can't open an embeded Excel sheet from an MS word doc.  the excel sheet is inserted without any issues, however, when I double click on it to edit it, I receive the following error message:

"The application used to edit this file is Excel.  Excel isn't installed on this machine. Please install the application."

My setup is as follow:
- Windows SP3 with all security updates and patches
- MS Office 2007 SP2 - up to date on patches and updates
- No MS Learning Essentials plug-in is installed
- nor any 2005/2008 SQL plug-in (as suggest in previous posts)

Have tried:
- running Office diag - came back with no errors
- did a repair on the MS Office 2k7 - still same issue
- uninstalled office 2007 completely, ran CCleaner, then ran through the install again, but still same issue.

Your help is greatly appreciated
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Question by:bloodywicked
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Expert Comment

by:SiddharthRout
ID: 35181504
See if this link helps?

http://office.microsoft.com/en-us/word-help/troubleshoot-linked-objects-and-embedded-objects-HP005189818.aspx

If the above doesn't help then try this.

1. Right-click on the Excel object
2. Click Worksheet Object -> Convert...
3. Choose Microsoft Office Excel Binary Worksheet
4. Click OK

After it converts it to a Binary worksheet, Change it back to Microsoft Office Excel Worksheet.

Sid
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LVL 30

Expert Comment

by:SiddharthRout
ID: 35181507
Also if the above doesn't help, Then which AntiVirus are you using?

Sid
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Author Comment

by:bloodywicked
ID: 35181993
I actually have tried the convert to binary trick, no go :(.  we're using Symantic End Point for our A/V.  Also please note, that some machines on the network have the issue, while others don't.

please advise

thank you,
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Expert Comment

by:SiddharthRout
ID: 35182026
Does the same file behave normally on a different machine?

Sid
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Author Comment

by:bloodywicked
ID: 35182195
negative.  same file open fine on one machine but not the others.
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Expert Comment

by:SiddharthRout
ID: 35182381
Can you upload a sample file?

Sid
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Author Comment

by:bloodywicked
ID: 35182449
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Author Comment

by:bloodywicked
ID: 35182451
sample file uploaded.

Thank you
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LVL 30

Expert Comment

by:SiddharthRout
ID: 35182499
I was able to open the embedded object. Is this the file which opens fine on one machine but not the others?

Sid
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Author Comment

by:bloodywicked
ID: 35182528
that is correct.  I can open the file w/o any issues on my machine, but not two others.  I also ran a query against all three machine to see if there any 3rd party apps / plug-in, but there wasn't much difference if terms of the installed apps.
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Expert Comment

by:SiddharthRout
ID: 35182552
>>>but not two others.

Probably a bad installation on those 2?

Sid
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Author Comment

by:bloodywicked
ID: 35182766
I've reinstalled and tested several times (with and without SP2)
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Accepted Solution

by:
bloodywicked earned 0 total points
ID: 35199957
got it.

It was a third party plug-in causing this issue.  Even when the plug-in was "disabled" it was causing the issue.  Once I uninstalled it.  everything is back to normal.  Thanks Everyone.

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Author Closing Comment

by:bloodywicked
ID: 35308386
Found out about a 3rd party plug-in what was pushed via GPO that was causing the issue
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