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Debugging Windows Server 2008 R2

Posted on 2011-03-21
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Last Modified: 2012-06-22
Hello,

We are running a Windows Server 2008 R2 as our print server and last week the server became unresponsive and none of the 20 printers the print server serves was working anymore. This is a pretty severe problem since there are over 250 users which were not able to print anymore.

There was not much time for trouble-shooting and I was not able to log into the server because it was super slow and hung on loading my desktop so we simply rebooted the server. Afterwards I checked and I found the following error in the application log:

-------------------------------------------------------------------------------------------------------------------
Log Name: Application
Source: Application Error
Date: 3/16/2011 4:16:30 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: server.domain.com
Description:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
Exception code: 0xc000071f
Fault offset: 0x000000000006dd2c
Faulting process id: 0xb24
Faulting application start time: 0x01cbd90b721147ec
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a92762cb-5012-11e0-b04c-005056a354cf
-------------------------------------------------------------------------------------------------------------------

In the System eventlog I found this:
-------------------------------------------------------------------------------------------------------------------
----------------------------------------------------
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 3/16/2011 4:18:27 PM
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: server.domain.com
Description:
The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.
----------------------------------------------------

Both of the errors do not really tell me too much. I know which .dll caused the issue and that one of the services crashed but I do not know.

I have been asked to take some steps so next time the crash happens we would have more detailed information about what exactly caused it and then figure out a way to prevent us from such issue.

I am not sure how to takle that. Is there some debugging software I should run or is there any onboad tool I could use?

Thank you
Mc2102
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Question by:Mc2102
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Author Comment

by:Mc2102
ID: 35182126
Just found this article about Dr Watson. Could that help?

http://support.microsoft.com/kb/275481
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Expert Comment

by:Jackie Man
ID: 35289782
According to trial1982, it says:-

"Hi I suspect its due to printer drivers. Uninstall and reinstall latest printer drivers.

Alternatively, you could follow this article for a thorough investigation. http://blogs.technet.com/b/perfguru/archive/2008/08/06/print-spooler-crash-troubleshooting-steps.aspx"

Source: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_26453590.html
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Accepted Solution

by:
Mc2102 earned 0 total points
ID: 35323966
Hi - sorry for leaving this question idle for so long.
 
I further invested the 'The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required ' error and found a suggested fix which includes adding the folowing permissions to the  the registry key HKEY_CLASSES_ROOT/CLSID/{{8BC3F05E-D86B-11D0-A075-00C04FB68820}.
- Authenticated users: Read access
- Network Service: Full control

I found the fix here:
http://www.eventid.net/display.asp?eventid=10010&eventno=508&source=DCOM&phase=1

I implemented this change over a week ago and so far the issue has not come back.
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Author Closing Comment

by:Mc2102
ID: 35360808
I found the fix to my issue myself.
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