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Sharepoint, public folders and Outlook

Posted on 2011-03-21
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Last Modified: 2012-05-11
Hi

I'm trying to get my users away from Public folders and on to Sharepoint, and I manged to allow incoming emails to a test document library.

My question(s) is why are the attachments stored separately, why are the emails so difficult to read in the web browser (they open in the same window, only the body of the email comes up, everything else is blank screen) and when I connect the document library to Outlook (need this to sell it to the users!) the emails don't open seamlessly and are completely in text.  (i have attached an example file)

Sorry, three questions there, I have trawled through as many Sharepoint resources as i can stand but i'm struggling to find out if this is by design or if there is something I can do about it.

Many thanks in advance
 test--2-.txt
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Question by:cjohnson300
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Accepted Solution

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sharepointguru14 earned 500 total points
ID: 35185930
Storing attachments separately is by design. The reason that it is difficult to open read is because when you email in it converts the file format from what outlook uses to another format. .msg to .eml So I believe they will always convert to just text. This should still be able to be opened however.

I would suggest look at using a discussion board as well. You can map the fields to the subject to title body to body etc. Should get entire email in easy to read format. Attachment can be saves as attachment and then you can also connect and update from outlook. Still don't think it will give you everything you are looking for though.
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Author Comment

by:cjohnson300
ID: 35197087
Many thanks for your response sharepointguru14.

I will give the discussion board a look, but I'm left feeling mildly disappointed.  why are sharepoint libraries etc being touted as replacements for public folders if these issues exist?
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LVL 15

Expert Comment

by:sharepointguru14
ID: 35198047
well mainly because Microsoft was going to stop the support of public folders but then decided not to at the last minute with the release of exchange 2007.

They will eventually be the replacement for public folders, it may be a little premature but there are many other advantages to having your content in sharepoint as opposed to public folders as well.
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Author Comment

by:cjohnson300
ID: 35205762
i tried to set up a new discussion board and then assign an email address, but now i get the following error:

The list was created successfully, but could not be assigned an e-mail alias because of the following error: Error in the application

I haven't changed a thing!  what could cause this?  the existing document library still works

Thanks
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LVL 15

Expert Comment

by:sharepointguru14
ID: 35207117
normally that error is due to the Delegated permissions in AD. But without more details I really can't say for sure
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Author Comment

by:cjohnson300
ID: 35322732
still getting this error message, i wish i had more details to offer.  is there a log i can check?  
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