My Blackberry Monitoring Server(BMS) is not monitoring my BES Configurat¿ion Database

Posted on 2011-03-21
Medium Priority
Last Modified: 2012-06-21
Hi friends,


I have newly installed BMS in the following environment:


1.BAS server 01
2.BAs Server 02
3.BES Primary
4.BES Standby
All with Service Pack 2 and Maintenance Release 4.


All working fine except for the "Database" component is greyed out.


I want to monitor my Configuration Database (not BMS Database) and i cannot find a way to fogure out how to add that server hosting my SQL Server 2005, hosting my BES domain Configuration database.


Your input would be highly appreciated,

Question by:Amir4u
  • 5
  • 2
LVL 11

Expert Comment

ID: 35187146

does this sound like what you have?i dont use the bes 5.0 nor the monitoring service, so wouldnt personally know about it.

Author Comment

ID: 35188582
yes these options will come for monitoring if the database expands and show these options, mine is not showing these options.
LVL 11

Expert Comment

ID: 35196199
have you checked the permissions for the bes service account on the configuration database


also adding the bes admin account to local admin group on the server might be one thing you want to try.

once done, restart the blackberry services and then try if you could add the config database to the monitoring service.

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13718&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=1204717838&stateId=0 0 1204713423

gud luck

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Author Comment

ID: 35206850
turns out htat two SQL services were stopped.

i started them and it all worked ok

Author Comment

ID: 35206940
sorry , ignore the above comment....:-)

Accepted Solution

Amir4u earned 0 total points
ID: 35207480

ok sorry my bad, snmp was not installed at all on that server.

i installed it from control panel and then put the community name and trap  and it's working now.

ooops :-)



Author Closing Comment

ID: 35252757
I realised that I have to have snmp so i solved it and it worked.

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