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In our Microsoft Dynamics CRM 4 syste, for all users (administrators included), whenever anyone tries to access the &quot;Help&quot; documentation in the upper right-hand corner of the screen receives the following error message: &quot;HTTP Error 401.2 - Unauthorized: Access is denied.&quot;<br />
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What needs to be done to correct this?
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In our Microsoft Dynamics CRM 4 syste, for all users (administrators included), whenever anyone tries to access the "Help" documentation in the upper right-hand corner of the screen receives the following error message: "HTTP Error 401.2 - Unauthorized: Access is denied."

What needs to be done to correct this?

Microsoft Dynamics CRM 4 Error Accessing Help

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.

Microsoft Dynamics

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IIS is Internet Information Services, the web server included with Windows Server operating systems. All current versions are built on a modular architecture; modules can be added or removed individually so that those required for specific functionality are installed. The full installation of IIS includes HTTP, security, content, compression, caching, logging and diagnostics.