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Microsoft Dynamics CRM 4 Error Accessing Help

Posted on 2011-03-21
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Last Modified: 2012-05-11
In our Microsoft Dynamics CRM 4 syste, for all users (administrators included), whenever anyone tries to access the "Help" documentation in the upper right-hand corner of the screen receives the following error message: "HTTP Error 401.2 - Unauthorized: Access is denied."

What needs to be done to correct this?
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Question by:rdracer58
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smartapp earned 500 total points
ID: 35182938
Hi rdracer85,

Look in IIS manager, if CRM app pool is running under a domain account, you have to set the SPN for that account. As a domain admin, run:

setspn -a HOST/[full crm server name including domain suffix] [account crm is running under]

Thanks
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