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USB Ports no longer work

Posted on 2011-03-21
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Last Modified: 2012-05-11
I have just updated my Intel Bios - from here - http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm
Old Bios was - Product - D845GVFN

Now after restarting my computer my USB ports no longer work.  They do not even work on start up so I can no longer access the Bios to check the settings.  It's like the USB ports have just turned off.

I can no longer use a mouse or keyboard.  Any ideas on how I can resolve this issue
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Question by:jeff_e_holmes
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8 Comments
 
LVL 6

Expert Comment

by:wwakefield
ID: 35182745
Locate a PS2 keyboard and use it to access the BIOS.

Contact Tech Support for assistance with their failed BIOS update.
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Author Comment

by:jeff_e_holmes
ID: 35182762
PS2 does not work either
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LVL 6

Expert Comment

by:wwakefield
ID: 35182873
Can you flash back to the known good bios version?

Curious, what prompted the bios update?
0
Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

 
LVL 6

Expert Comment

by:wwakefield
ID: 35182909
Seriously though, call Intels tech support line and reference the fact their BIOS upgrade just killed your box.
0
 

Author Comment

by:jeff_e_holmes
ID: 35182945
Just doing an update on latest drivers etc.

The Keyboard and Mouse no longer work at all at any point so I am unable to get to BIOS, safemode etc.



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LVL 34

Expert Comment

by:jamietoner
ID: 35183145
Check pages 37,46, 47 of the manual for bios recovery options.
http://downloadmirror.intel.com/15211/eng/D845GVFN_ProductGuide_English.pdf
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Accepted Solution

by:
jeff_e_holmes earned 0 total points
ID: 35217347
resolved this myself by removing the CMOS battery for 30 seconds
0
 

Author Closing Comment

by:jeff_e_holmes
ID: 35381892
resolved this myself by removing the CMOS battery for 30 seconds
0

Featured Post

Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

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