Solved

USB Ports no longer work

Posted on 2011-03-21
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Last Modified: 2012-05-11
I have just updated my Intel Bios - from here - http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm
Old Bios was - Product - D845GVFN

Now after restarting my computer my USB ports no longer work.  They do not even work on start up so I can no longer access the Bios to check the settings.  It's like the USB ports have just turned off.

I can no longer use a mouse or keyboard.  Any ideas on how I can resolve this issue
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Question by:jeff_e_holmes
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LVL 6

Expert Comment

by:wwakefield
ID: 35182745
Locate a PS2 keyboard and use it to access the BIOS.

Contact Tech Support for assistance with their failed BIOS update.
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Author Comment

by:jeff_e_holmes
ID: 35182762
PS2 does not work either
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LVL 6

Expert Comment

by:wwakefield
ID: 35182873
Can you flash back to the known good bios version?

Curious, what prompted the bios update?
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LVL 6

Expert Comment

by:wwakefield
ID: 35182909
Seriously though, call Intels tech support line and reference the fact their BIOS upgrade just killed your box.
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Author Comment

by:jeff_e_holmes
ID: 35182945
Just doing an update on latest drivers etc.

The Keyboard and Mouse no longer work at all at any point so I am unable to get to BIOS, safemode etc.



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LVL 34

Expert Comment

by:jamietoner
ID: 35183145
Check pages 37,46, 47 of the manual for bios recovery options.
http://downloadmirror.intel.com/15211/eng/D845GVFN_ProductGuide_English.pdf
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Accepted Solution

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jeff_e_holmes earned 0 total points
ID: 35217347
resolved this myself by removing the CMOS battery for 30 seconds
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Author Closing Comment

by:jeff_e_holmes
ID: 35381892
resolved this myself by removing the CMOS battery for 30 seconds
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