Solved

Erratic Printer Behavior

Posted on 2011-03-21
3
297 Views
Last Modified: 2012-05-11
I'm working with an HP Laserjet 5L printer that is giving me fits.  It is connected via parallel to a centrally located XP computer in the office and is shared to everyone.  This is a parallel-only connection model that has no LCD display.

The problem is that it will intermittently turnoff when a print job is submitted to the printer.  The print jobs are for printing prescriptions.  They are simple text on a small piece of paper, so the file size is quite small.  I recently replaced a faulty NIC but the problem still persists.  I can't seem to find any settings configurable for power savings directly related to the printer.

Any suggestions?
0
Comment
Question by:sqlBarth
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 38

Accepted Solution

by:
hdhondt earned 500 total points
ID: 35184991
Printers do collect garbage in their non-volatile memory. Clearing that fixes many funny problems. To clear it, do a cold reset on the printer, as follows:

Press the FRONT PANEL button until all lights blink in sequence.

For more info, see:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl02607&jumpid=reg_R1002_USEN

Also, if the printer has an NIC, why not use it?? The parallel port slows down both the printer and the PC driving it (the CPU has to handshake every single character that goes to the printer).
0
 

Author Comment

by:sqlBarth
ID: 35185006
I will try that next time I'm on site.  Believe me if it had a NIC I'd be using it.  The NIC I was referring to was on the XP computer acting as a print server for this printer.  
0
 
LVL 1

Expert Comment

by:rexifelis
ID: 35354440
this might cost more than the printer is worth but
you could get an external jetdirect server, the 300x
is a parallel port native device.

we had several 5L and 6P printers in high usage
areas and they worked wonderfully.
0

Featured Post

Enroll in May's Course of the Month

May’s Course of the Month is now available! Experts Exchange’s Premium Members and Team Accounts have access to a complimentary course each month as part of their membership—an extra way to increase training and boost professional development.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question