Gerhardpet
asked on
Blue Screen on Win 7 64 Bit
Every few days I get a blue screen of death on my Windows 7 Enterprise computer
Here are the details
This is the screen that comes up after the computer is restarted again with a title: Windows has recovered from an unexpected shutdown
Can anyone help me with this?
Here are the details
A problem has been detected and Windows has been shut down to prevent damage to your computer.
Modification of system code or a critical data structure was detected.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable the bios memory to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.
Technical information:
*** STOP: 0x00000109 (0xA3A039089576E9B1, 0x0000000000000000, 0x4EE577A0897512CE, 0x0000000000000101
Collecting data for crash dump ...
Initializing desk for crash dump ...
Beginning dump of physical memory,
Dumping physical memory to disk
This is the screen that comes up after the computer is restarted again with a title: Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.27
Locale ID: 1033
Additional information about the problem:
BCCode: 109
BCP1: A3A039D8A3CB25A2
BCP2: B3B7465EF647F798
BCP3: FFFFF800030FC9B0
BCP4: 0000000000000001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\032111-14149-01.dmp
C:\Users\gerhard.IVERSA\AppData\Local\Temp\WER-50887-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Can anyone help me with this?
ASKER
Thanks will let you know the results in a minute.
Ded9
Ded9
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Also i would recommend a mbam free scan just in case it was flash drive virus.
www.malwarebytes.org/
Ded9
www.malwarebytes.org/
Ded9
ASKER
I just recently installed a web cam which seems to have started this and the web cam does act of sometimes. I will try that one first by unplugging it and see what happens
What do you use to analyze the memdump files?
What do you use to analyze the memdump files?
Microsoft debugging tools.
Ded9
Ded9
So its seems like the problem is with the web cam. Dumps are pointing to some kind of usb device or usb spyware.
Ded9
Ded9
ASKER
1. Remove webcam and uninstall its drivers
2. Update chipset drivers for your motherboard - eg Intel
3. Find newer webcam drivers (and verify it's formally supported on Windows 7 64bit!)
2. Update chipset drivers for your motherboard - eg Intel
3. Find newer webcam drivers (and verify it's formally supported on Windows 7 64bit!)
ASKER
After removing the webcam the problem is gone. Thank you!
Ded9