Solved

Why do I get Error 4038 Device Is Not Ready When Using Dell RD1000 Drive and 500gb Media?

Posted on 2011-03-21
3
1,996 Views
Last Modified: 2012-05-11
All my other media cartridges work fine.  However, when I insert my new 500gb media cartridge, the green light immediately changes to orange. If I attempt to format the media, it gives me error 4038: device is not ready.  Please help.
0
Comment
Question by:davysouthernboy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:denbosse
ID: 35199484
How old is this RD1000 unit - the first types did not come with 500GB cartridges. If your unit is old, maybe you need to update the firmware to support 500GB cartridges.

Other than that, the cartridge may be defective.
0
 

Author Comment

by:davysouthernboy
ID: 35200890
I ran the RD1000 Utility.  The device status is good and the born on date says "21022009".  The firmware says, "2037".  The error message is now "Cartridges Does Not Come Ready".
0
 
LVL 7

Accepted Solution

by:
denbosse earned 125 total points
ID: 35201612
Probably the cartridge is damaged then.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question