Why do I get Error 4038 Device Is Not Ready When Using Dell RD1000 Drive and 500gb Media?

All my other media cartridges work fine.  However, when I insert my new 500gb media cartridge, the green light immediately changes to orange. If I attempt to format the media, it gives me error 4038: device is not ready.  Please help.
davysouthernboyAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
denbosseConnect With a Mentor Commented:
Probably the cartridge is damaged then.
0
 
denbosseCommented:
How old is this RD1000 unit - the first types did not come with 500GB cartridges. If your unit is old, maybe you need to update the firmware to support 500GB cartridges.

Other than that, the cartridge may be defective.
0
 
davysouthernboyAuthor Commented:
I ran the RD1000 Utility.  The device status is good and the born on date says "21022009".  The firmware says, "2037".  The error message is now "Cartridges Does Not Come Ready".
0
All Courses

From novice to tech pro — start learning today.