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Remote Desktop Services logoff issues

Posted on 2011-03-21
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Last Modified: 2012-05-11
Hi
We are using RDS to host a few applications here at work. I have noticed that when a user logs off in the Remote Desktop Services Manager it says ther are disconnected but the message never clears. Also I noticed whilst this happens there are 5 processes still running within Remote Desktop services Manager under the usersname and they are as follows -
rdpshell.exe
rdpinit.exe
dwm.exe
rdpclip.exe
taskhost.exe
If you clear out the users disconnected state the processes are also removed but im sure this shouldnt be a manual process. Any ideas on how to fix this ?
Cheers
Troy
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Question by:P3admin
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7 Comments
 
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Expert Comment

by:Draxonic
ID: 35185263
This suggests to me that the users are closing the RDP client window instead of actually logging off.

I would recommend you use Group Policy to specify a Disconnected Session Time Limit. Set it to something like 15 minutes so that if a users remote access communications is interrupted for whatever reason, they will have a chance to reconnect and reestablish the session.

The RDS servers this policy applies to will then end disconnected sessions by itself, leaving you to focus on more important things.  :)
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Author Comment

by:P3admin
ID: 35186091
Hi Draxonic
Thanks for the info. I have to admit I dont know myself how to log off of a RDS session. Is this through the exit commadn in the application itself?
Cheers
Troy
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LVL 6

Expert Comment

by:Draxonic
ID: 35186140
You should find if you click on the start menu in the RDP (or RDS... whatever) session window you have a Log off option in the start menu.

If you're an administrator this may default to a Shut Down option, (which is pretty dumb if you ask me), but an arrow next to the option will give you further options, including Log off)

Clicking on the Cross in the top-right corner disconnects the session, but does not log it off. Most corporations I have worked for have had the policy I mentioned above set simply because most users close their sessions this way.

Cheers,
Drax
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Author Comment

by:P3admin
ID: 35186154
Do I need to create a script or is there a option to enable this in GPO?
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Accepted Solution

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Draxonic earned 500 total points
ID: 35186166
This should prove interesting reading for you:
http://technet.microsoft.com/en-us/library/ee791886%28WS.10%29.aspx
http://technet.microsoft.com/en-us/library/cc754272.aspx

Also, because this is a user mode policy, generally what I have done in the past is configure the policy to operate against the RDS Server hosts and then enable loopback. This makes the user policy apply to users based on the GPO applied to the computer.

See http://support.microsoft.com/kb/231287
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Author Comment

by:P3admin
ID: 35186168
HiDraxonic

Have found the information. Thankyou very much for your help

Cheers

Troy
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LVL 6

Expert Comment

by:Draxonic
ID: 35186217
Glad I could be of assistance.
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