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Office Outlook web access

Posted on 2011-03-21
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Last Modified: 2012-05-11
Has anyone ran iinto a problem using MS offiice Outlook web access, where you can not send email. Everytime you try and send an email it goes to your Draft box. I can not even delete from there. Please look at the Printscreen, So you do not get the email apps mixed up
emalloutlook.docx
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Question by:marshoot
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LVL 4

Expert Comment

by:ebooyens
ID: 35184840
First check all your Exchange services are started, if they are restart them and do an iisreset from command prompt.  Also check the event viewer on the server
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Author Comment

by:marshoot
ID: 35184893
What would I be looking for underservices. This program is not installed on my computer. I am connection to the Service on the mainland, That is why it is called Web access
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LVL 7

Expert Comment

by:saastech
ID: 35185291
It may be a missing missing ActiveX control  on your browser.

What version of Windows are you using?
What version of Internet Explorer are you using?

Try using Firefox to send email from for the time being.
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Author Comment

by:marshoot
ID: 35185333
Vista x 64 Ultimated. it worked fine early Feburay. I recieve email, just can not send out
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Author Comment

by:marshoot
ID: 35185349
IE 7. IE8 didn't act right with my other online programs
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LVL 7

Expert Comment

by:saastech
ID: 35185352
Can you try using Firefox to see if it will send?
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LVL 4

Expert Comment

by:ebooyens
ID: 35187188
What I'm saying Marshoot is that I'm almost positive this is a server issue, so if you are not the server administrator then you will need to contact them to have a look on the server.  Saastech's suggestion is a good one to confirm whether this is the case
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Author Comment

by:marshoot
ID: 35195602
Did does not work with Firefox either
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LVL 23

Expert Comment

by:OP_Zaharin
ID: 35195660
- are you using Microsoft Exchange Server 2003? if yes this issue need a Hotfix by Microsoft as in Article ID: 836857 - Last Review: October 30, 2007 - Revision: 5.3 "E-mail message moves to the Drafts folder when you try to send it by using Outlook Web Access for Exchange Server 2003". the link as follows:

http://support.microsoft.com/kb/836857/en-us


- download the Hotfix from the link above and install
- if this problem still happen, you might want to get the latest service pack for Exchange Server 2003 as stated in the article.
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LVL 23

Expert Comment

by:OP_Zaharin
ID: 35195670
- if you are not the Outlook Web Access - Exchange Server administrator, you need to contact them and supply the above article information for them to correct this issue.
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Accepted Solution

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marshoot earned 0 total points
ID: 35195782
I will forward this to mu IT department. Once I hear back from them I will award the points thank you
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Author Closing Comment

by:marshoot
ID: 37130156
They figured out the problem
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