• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 329
  • Last Modified:

Exch 2003 mail issue

We have our Exch 2003 server on the domain, which is for example i.com. we had a second domain with email that was working which i just moved to another company we changed the MX record Now if I send email from gmail to the second domain it works, but if i send an email from my domain to that domain it fails.
How do i make sure our exch is not sending them locally but sending them out to the internet? I can provide more info if needed
0
Hubman
Asked:
Hubman
  • 18
  • 15
1 Solution
 
Alan HardistyCo-OwnerCommented:
Check your Recipient Policies and make sure that your server does not have a policy that tells Exchange it is authoritative for the domain.

You should remove the old domain if Exchange no longer handles mail for the domain.

Once removed from the Recipient Policies - you have to manually remove any email addresses added to each user account !!
0
 
HubmanAuthor Commented:
Under Recipient Policies right click on Default Policy > properites > email addresses the box is check for smtp @old domain

Should i remove this?
0
 
Alan HardistyCo-OwnerCommented:
Yep - lose the domain if it is no longer managed by your server and that will tell Exchange that it is not responsible for handling mail for the domain and it will then send it externally.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
HubmanAuthor Commented:
How long will it take for us to send email to the old domain....does Exch need to do its night mantenance?
0
 
Alan HardistyCo-OwnerCommented:
Nope - it's pretty much instant.

Delete it and then remove the email addresses associated with the domain on the user accounts and then try to send the domain an email.  It should be sent externally.
0
 
HubmanAuthor Commented:
remove from their Outlook.? i just sent one from my Outllok and it failed. i also have a front end exch....do i need to make the change there?
0
 
Alan HardistyCo-OwnerCommented:
No - you need to remove it from AD Users & Computers - from each account with an address added, which could be every account!

Also - if you send a test message, make sure you don't pull the complete address from the Autocomplete entry that Outlook might offer you as that will remember the internal Exchange user account and try to send the message internally.

Type in the full email address and then send.
0
 
HubmanAuthor Commented:
I have thier AD accounts disabled...but i need to delete them for this to work? yes it did the auto complete...
0
 
Alan HardistyCo-OwnerCommented:
If the email address is still in AD - you will have problems.  Please delete the email address from the user you tested and then create a new email, type in the full address manually and then fill in the Subject and something like Test in the body and hot send.

It should then get delivered externally.
0
 
HubmanAuthor Commented:
Now i get the error from the front end exch

            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <mail.AD #5.1.1>
0
 
Alan HardistyCo-OwnerCommented:
Can you restart the SMTP Service please and try again.
0
 
HubmanAuthor Commented:
I can do that later....i cant with all user currently working...
0
 
HubmanAuthor Commented:
Not sure why the error is coming from the front end exch now and not the back end exch
0
 
Alan HardistyCo-OwnerCommented:
No problems.  If that doesn't resolve the issue - please restart the Exchange System Attendant service and the Exchange Routing Engine service.
0
 
Alan HardistyCo-OwnerCommented:
I would imagine it is down to Recipient Filtering on the Front End server.
0
 
HubmanAuthor Commented:
Which one is the SMTP Service ? are you refering to the information store?
0
 
Alan HardistyCo-OwnerCommented:
Sorry - the "Simple Mail Transfer Protocol Service".  It's not near the Exchange Services - it's lower down the list of services.

There is no need to restart the Information Store.
0
 
HubmanAuthor Commented:
got it...i will restart it in 40 minutes from now or so
0
 
Alan HardistyCo-OwnerCommented:
No probs - I should still be about then if you need more help.

Alan
0
 
HubmanAuthor Commented:
Thanks Alan....hopefully this works
0
 
HubmanAuthor Commented:
still failing
0
 
Alan HardistyCo-OwnerCommented:
Okay - then please restart the server - about the only thing left to restart!
0
 
HubmanAuthor Commented:
ok...i will reboot later tonight and post back.....
0
 
HubmanAuthor Commented:
rebooted, still failing
0
 
HubmanAuthor Commented:
i seen this article step 6 says to add IP to forward unresolved mail?
http://support.microsoft.com/kb/823158
0
 
Alan HardistyCo-OwnerCommented:
You don't need to forward unresolved mail as your server is no longer authoritative for the domain!

Did you remove the domain name or just untick it from the Recipient Policy?
0
 
HubmanAuthor Commented:
untick
how do i remove it?
0
 
Alan HardistyCo-OwnerCommented:
Unticking it will only stop it from generating email addresses when you create an account.

Is the domain name Bold or normal?

If it is bold - you need to select another domain name and make that one Primary - then you can delete it - if not bold - highlight the domain name and remove it (click Remove button).
0
 
HubmanAuthor Commented:
I did delete the domain but I still get the same error
0
 
Alan HardistyCo-OwnerCommented:
Have you restarted the services / server?

Did you delete the email addresses from the users email addresses on the server?
0
 
HubmanAuthor Commented:
I will restart now....I only deleted on user in AD
0
 
HubmanAuthor Commented:
do i need to delete all users for this to work?
0
 
Alan HardistyCo-OwnerCommented:
If the email address exists in Exchange it will not help the situation.  If your server no longer manages mail for the domain I would be deleting every single trace of the old addresses on each account and distribution group etc.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell┬« is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

  • 18
  • 15
Tackle projects and never again get stuck behind a technical roadblock.
Join Now