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Exchange 2010/Outlook 2010 Online Archive - Am I missing something?

Posted on 2011-03-21
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Last Modified: 2012-05-11
Hello ladies and gents,

Would appreciate any input on this, as it's got me scratching my head.  We're running Exchange 2010 with Outlook 2010 clients.  Enabled and configured an online archive on a mailbox, and can see and work with it in OWA, but NOT the Outlook 2010 client.

I've read a tonne of different posts/articles, including many on Experts Exchange, so far and tried a number of things to no avail.  I know there are other people that are having similar problems, and have as yet found no solution.

I've read about the client license restrictions and have tried to get it to work on a standalone installation of Outlook 2010, as well as various versions of the Office 2010 suite (both retail AND volume licenses, x86 AND x64), including Pro Plus VL.  I've tried it with cached mode disabled and enabled.  I've even tried it in Outlook 2007 with SP2 and the Dec hotfix package, as recommended by someone else, and nothing.

The retention policy on the mailbox works, and I am able to apply retention tags to folders and such from the Outlook client.  It's just the archive itself that I can't see in Outlook.  The archive mailbox itself is on a mailbox store different from the user's mailbox, although I've tried it with them on the same store as well.

Might there be anything that I'm missing here?  Any ideas would be greatly appreciated.  Thanks!
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Question by:alphact
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Saoi earned 250 total points
ID: 35187886
Hi,

What you're describing sounds like the VLK Pro Plus licensing issue, but if you've tried that version I'm not sure what else to suggest.

I can 100% confirm (having just done so at a client site) that the VLK Pro Plus licensing is the only version that will work with Integrated Online Archiving (see here: http://www.microsoft.com/exchange/en-us/licensing-exchange-server-email.aspx#Exchange2010CAL). That goes for Outlook 2010 and Outlook 2007 with the patch.

If users can see their online archive via OWA, then it is definitely the client version that's the issue.

Not sure how else to help you here?

Sam
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by:alphact
ID: 35191086
I figured as much.  But before I decided to abandon the online archiving (I can't waste all my time on it), I just wanted to be sure there wasn't some other small detail I was missing.  I appreciate your input.
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Author Comment

by:alphact
ID: 35483602
For the record, I ended up figuring out what was wrong...

The Autodiscover service was not configured properly, and I didn't realize that there are other services, such as out of office responder and personal archives, that are dependent on the autodiscover service.  Once I got it configured properly, the archives started showing up in Outlook 2007/2010 clients.
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