Gateway CX210X Laptop dark screen

Posted on 2011-03-21
Last Modified: 2013-11-09
I have a similiar problem.
Yesterday I ran out of battery juice and my laptop turned off abruptly.
Later I tried turning on the laptop with no success.
I was getting a black screen. Nothing was coming up. No Beeps, No prompts, No bios.
I followed DA3VE's suggestion to do a battery reset - and this worked like a charm.
Pulled out the battery, disconnected the AC charger, kept my finger on the power button for 30 seconds, then reintalled the battery, connected the AC, and walla > the laptop came to life.
I used it for 3-4 hours last night with no incident.
Shut it down and went to sleep with the AC charger and battery connected.
This morning tried to boot it with no luck.
Same exact behavior as yesterday, e.g.,
Power light on, wireless light on, Hard drive light comes on for a few seconds, battery light on when plugged in, fan on sometimes.
Nothing on screen - pitch black.
Tried the battery reset like I had done yesterday with no luck. Tried the battery reset about 10 times still no luck
Plugged it to an external monitor and toggled throught the function F4 settings but  no signal on the external monitor.
It's almost like it is in a sleep mode and I can not seem to be able to wake it up.
Power issue? Video card issue? Motherboard issue?
Looking forward to your insight and words of wisdom.
Question by:Kev_K_818
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Assisted Solution

by:Reece Dodds
Reece Dodds earned 250 total points
ID: 35185691
What OS does it have installed?
Are you doing a proper shutdown or putting it in to hibernation?  a sizely portion of XP computers had trouble waking from hibernation...
LVL 91

Assisted Solution

nobus earned 250 total points
ID: 35187100
here my laptop troubleshooting guide :
- if no display - test with an external monitor
- test also with a known good battery !
- remove battery and AC adaptor, hold power button for 20 sec, connect AC and reboot --> any display ? if NO -->
- disconnect all disk and cd drives, battery , and other cards and peripherals, leave only 1 ram stick
- boot -->any display ?
- if NO remove all ram and reboot --> if NO beeps, mobo or cpu bad ; if it beeps, replace ram stick
-if you can access the bios battery, remove the battery, AC, and bios battery for a minute to reset the bios
or test it, it should read 3 V
*** you can test the disk on another pc, if you like !

for troubleshooting the display (LCD) problems :      LCD troubleshooting
LVL 91

Expert Comment

ID: 35187103
is the battery ok or bad?  that is a known cause for many problems!

Author Comment

ID: 35187618
* Battery is pretty new.
* Operating system is XP.
*Problem started when I let the battery die and the laptop turned off.
* remove battery and AC adaptor, hold power button for 20 sec, connect AC and reboot worked yesterday
* Today I tried to turn on my computer same problem
*remove battery and AC adaptor, hold power button for 20 sec, connect AC and reboot did not work today
*Instead I plugged my computer to the AC till fully charged, then I let the computer run until the battery died and the computer turned off, then I immediately turned on the computer, it started booting, and then I plugged in the AC Adapter. I have been using without incident  ever since. Battery when it booted was showing 10% charged now (6 hours later) is showing 100% charged.
I am afraid to turn it off. So I am going to keep it running until I back up all my data tomorrow.
LVL 91

Expert Comment

ID: 35188642
>>   Battery is pretty new  <<  that does not tell me anything -is it good or bad? eg : how long does it run?

Author Comment

ID: 35192903
I bought this extended Factory battery 6 months ago. It normally runs for 4 hours plus.

Expert Comment

by:Reece Dodds
ID: 35194621
Hey I know this may be already discarded, but you haven't answered yet...
Are you actually doing a shutdown, or are you putting it into sleep or hibernation?

"Shut it down and went to sleep with the AC charger and battery connected."  <-- was this you going to sleep or the system?

Take the battery out of the system completely and run it on DC power ONLY.
Do a shutdown.  Boot it back up.  Was there any trouble?
LVL 12

Expert Comment

ID: 35195317
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Author Comment

ID: 35196119
reecem27 Hi,

Yes shutdowm for me means Start>Turn off Computer>Turn Off

As far "Take the battery out of the system completely and run it on DC power ONLY.
Do a shutdown.  Boot it back up.  Was there any trouble? " I think you mean AC Power ONLY.
I will try this next. In the mean time I am backing up my data just in case.


Expert Comment

by:Reece Dodds
ID: 35203046
It's DC mate.  The power supply takes the AC, uses a transformer to lower the voltage, turns it into DC via a rectifier, some filters, capacitors, resistors and sometimes inductors.
It comes out a nice clean linear 19v (most laptops).

If you run on DC power (no battery) and keep a monitor attached to it via the VGA D-SUB, do a few shutdown, restarts and take note of how often (if at all) you have the issue, we may be able to dermine where the fault is.
I say to have the external monitor connected just in case there is an issue with the laptop's LCD or invertor board.
LVL 91

Expert Comment

ID: 35204859
can it be the lid switch??

Expert Comment

by:Reece Dodds
ID: 35211460
is the lid switch a reed switch or a physical button on these gateway laptops?

Author Comment

ID: 35212760
I was real tired and sleepy last night and I accidentally did a shutdown.
Once I did that I could not bring it up again.
I tried resetting the battery/power but still no luck.
I tried battery only, AC only, both AC and battery. Every option you can imagine but it would not come up. The power light would be on and the hard drive would blink a couple of times and that's it. Black screen!
I finally brought it back to life same way I did last time, e.g. I left it on even though there was nothing showing on the screen,  I removed the AC power, I I et it run on only battery until it drained completely and the computer turned off. Then I pressed the on/off button right away. As it started coming up, I connected the AC power.
This is obvious some sort of power or power management issue. It isn't the video. It isn't the lid switch.
 So I figured out how to get it back on but haven't figured out how to permanently resolve it. It isn't the battery or the power supply because I tried turning it on with one but not the other but remember that did not work. So it is either both AC power adapter & battery are shot - both! OR something on the mother board is shot OR it has something to do with Windows XP for Tablets Power Management.
LVL 91

Expert Comment

ID: 35213173
you can try updating the bios

Accepted Solution

Kev_K_818 earned 0 total points
ID: 35381589
I have not been able to resolve my Computer problem. I try to leave it on 24/7. Sometimes it does crash and upon boot it gives me the same difficulty, e.g I get a black screen with no bios or OS boot. I think it might have something to do with the LCD unsticking from it's backing. Sometimes when the computer gets real hot and I leave the LCD cover open at 45 degrees, I return to the computer to find that the bottom of LCD has unstuck itself from the backing. I usually just press it back in it's place. So when I am forced to boot, I just put some pressure on the bottom of the LCD screen and it seems to come up 20% of the time. I have backed up my data and now I need to take it to a service center for repair. Thanks for everyone's help.

Author Closing Comment

ID: 35410449
Well I awarded the points because my friends get an A for effort not because they help me solve the problem.
If anything my last comment is a temporary solution to how to at least temporally get the computer back up.

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