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cd drive not reading cds after upgrade to windows 7 64-bit

My company provided me with a laptop that was recently upgraded from Windows Vista to Windows 7 64-bit. The internal CD/DVD drive works fine but I tried to read a cd and it won't recognize it. It reads DVDs perfectly which is why I haven't noticed the problem before now. I tried several cds including 2 different brands of blank cds.

My laptop is a Dell Vostro 1510. I tried updating the drivers on the Dell website and that did not work. The website states that my laptop probably has an OPTIARC AD-7640A 8x 12.7 slotload DVDRW and I tried finding a manufacturer's website with drivers but the website says to get the drivers from the OEM website.

I'm out of ideas. Anyone have any others for me to try?

ded9

Delete the upper and lower filter and then restart the computer.

http://support.microsoft.com/kb/929461

Ded9

shaneh426

ASKER

Ok, I deleted the upper filter per the instructions exactly (there was no lower filter) and it's still a no go. Thanks for the idea, though.

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ded9

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my_expert

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nobus

>> I tried to read a cd and it won't recognize it. It reads DVDs perfectly << it can be a bad drive then, since many use different lasers to read cd and dvd - in that case, you have to replace it
but test first with burned and printed cd's

nobus

now we don't know the solution..

shaneh426

ASKER

Well, I was hoping for a few more ideas, but all that was suggested were mostly things I had tried (with the exception of the filters by ded9). But, everything said and suggested confirmed my worst fears that the hardware is going or has gone out. Thanks for everyone's ideas!

nobus

there are no wonders..