Users being kick out after logged on to Citrix server for 5 minutes

Posted on 2011-03-21
Last Modified: 2012-06-27
This is using Citrix 4.5. Out of sudden, most users found that they were disconnected without any
reason, after successfully connected to the citrix server. Why? How to troubleshoot?
Question by:Balack
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Expert Comment

ID: 35186713
Please verify web access to xenapp if you are able to open published application. check the core services IMA and MFCom.

what is the windows OS and xenapp version used.

Author Comment

ID: 35186804
I'm new to citrix, can you show step-by-step?
LVL 37

Expert Comment

by:Carl Webster
ID: 35187585
This can sometimes be a Citrix or Terminal Server license issue.  Check the Application and System event logs on the server and see what warnings and errors are reported.
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Author Comment

ID: 35187699
There is one repeative event:

     Source: Winlogon
     eventid: 1219

Logon rejected for DOMAIN\user. Unable to obtain Terminal server user configuration. The RPC server is unavailble.
LVL 37

Expert Comment

by:Carl Webster
ID: 35187730

Accepted Solution

praaneeth earned 500 total points
ID: 35187746
Looks like an issue with DNS/AD. make sure your DNS is functioning correctly and all servers are registering correctly with DNS. Also make sure you AD isn't having problems.
also check  TCP/IP NetBIOS Helper service is running.
Start, Run. Type sevices.msc

Expert Comment

ID: 35211776
For troubeshooting disable "Citrix Session Reliability" if you have it enabled at the farm level or the server that is effected and  enabled/ keep "Keep Alive" settings running instead.. you will require to reboot the server to apply the settings.

Author Closing Comment

ID: 35222079
It works

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