?
Solved

Ms Active Sync Issue

Posted on 2011-03-22
8
Medium Priority
?
869 Views
Last Modified: 2012-05-11
Hi ,

 We have windows server 2003 standerd with Exchange 2007. Today i get an error about Microsoft exchange active sync. i m attaching the file so please find the word document.

Even ID 1040 MS Active Sync
ivista.docx
0
Comment
Question by:techgyan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 74

Assisted Solution

by:Glen Knight
Glen Knight earned 2000 total points
ID: 35188091
What firewall are you using?

Can you try the solution here with regards to changing the Heart beat Interval: http://support.microsoft.com/kb/905013
0
 

Author Comment

by:techgyan
ID: 35188114
thanks for your comments......
 
i will try to change heart beat interval then let u know.
0
 

Author Comment

by:techgyan
ID: 35188174
i found in my server there is following values. so in this which figure i need to change.

orrectly
            -->
    <add key="MinHeartbeatInterval" value="60"></add>
    <add key="MaxHeartbeatInterval" value="3540"></add>
0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 
LVL 74

Assisted Solution

by:Glen Knight
Glen Knight earned 2000 total points
ID: 35188190
The Max timout is set to 59 minutes which is more than sufficient.

How often do you see the error in the event log?
0
 

Author Comment

by:techgyan
ID: 35188229
i m putting the exact error which is happening in my server. please see the following error.

(The average of the most recent [442] heartbeat intervals used by clients is less than or equal to [540].Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and Direct Push technology. Specifically, make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed.

For more information about how to configure firewall settings when you use Exchange ActiveSync, see Microsoft Knowledge Base article 905013, "Enterprise Firewall Configuration for Exchange ActiveSync Direct Push Technology" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=905013).

0
 
LVL 74

Assisted Solution

by:Glen Knight
Glen Knight earned 2000 total points
ID: 35188250
As I asked before, what type of Firewall do you have?
0
 

Accepted Solution

by:
techgyan earned 0 total points
ID: 35188303
fortigate 60c firewall but i want to tell you one thing for your information.

Yesterday i upgrade my internet bandwidth plan from 2 MBPS To 4 MBPS and since morning i get this Error.
0
 

Author Closing Comment

by:techgyan
ID: 36157551
thanks
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question