Louise-Stratton
asked on
Outlook Calendars not synchronising when users update each others calendar entries
We have some users who have editing permissions of other users calendars. When they update or enter calendar entries they do not always synchronise with the all the users calendars.
Users have outllok 2007 & 2010 and we are using Exchange 2010
Users have outllok 2007 & 2010 and we are using Exchange 2010
Can you describe the steps taken? Are they creating appoinments or meeting requests?
Do the updates appear if the user checks in Outlook Web Access ?
Are the affecte users working in Cached Exchange mode.
Are the affecte users working in Cached Exchange mode.
ASKER
User 1 opens user 2's calendar in user 1's outlook.
User 1 has editing permissions to user 2's calendar.
User 1 then creates an appointment in users 2's calendar and invites user 3.
User 1 can see the entry in user 2's calendar but not in users 3
User 2 cannot see the entry - says it has been moved or deleted
User 3 can see entry in their calendar
Has done a manual send/recieve for all users
Hope this makes sense
User 1 has editing permissions to user 2's calendar.
User 1 then creates an appointment in users 2's calendar and invites user 3.
User 1 can see the entry in user 2's calendar but not in users 3
User 2 cannot see the entry - says it has been moved or deleted
User 3 can see entry in their calendar
Has done a manual send/recieve for all users
Hope this makes sense
ASKER
on this occassion it would appear the updates do appear in OWA, but on other occassions they have not and we use cached exchange mode
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ASKER
Solution provided by a 3rd party support company