Solved

Outlook Calendars not synchronising when users update each others calendar entries

Posted on 2011-03-22
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Last Modified: 2012-06-22
We have some users who have editing permissions of other users calendars. When they update or enter calendar entries they do not always synchronise with the all the users calendars.

Users have outllok 2007 & 2010 and we are using Exchange 2010
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Question by:Louise-Stratton
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7 Comments
 
LVL 3

Expert Comment

by:daines
ID: 35188360
Can you describe the steps taken? Are they creating appoinments or meeting requests?
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LVL 8

Expert Comment

by:GundogTrainer
ID: 35188464
Do the updates appear if the user checks in Outlook Web Access ?
Are the affecte users working in Cached Exchange mode.
0
 

Author Comment

by:Louise-Stratton
ID: 35188470
User 1 opens user 2's calendar in user 1's outlook.
User 1 has editing permissions to user 2's calendar.
User 1 then creates an appointment in users 2's calendar and invites user 3.
User 1 can see the entry in user 2's calendar but not in users 3
User 2 cannot see the entry - says it has been moved or deleted
User 3 can see entry in their calendar

Has done a manual send/recieve for all users

Hope this makes sense
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Author Comment

by:Louise-Stratton
ID: 35188521
on this occassion it would appear the updates do appear in OWA, but on other occassions they have not and we use cached exchange mode
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Accepted Solution

by:
Louise-Stratton earned 0 total points
ID: 35313052
This appears to have been resolved by running  the Exchange 2010 calendar repair assistant and changing the users permissions to others calendars
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Author Comment

by:Louise-Stratton
ID: 35313062
Solution provided by 3rd party support company
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Author Closing Comment

by:Louise-Stratton
ID: 35356752
Solution provided by a 3rd party support company
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