Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Why does outlook 2007 sometimes open 'invisible'?

Posted on 2011-03-22
7
Medium Priority
?
399 Views
Last Modified: 2012-05-11
Hi,

I'm an internal service desk employee, responsable for (among others) the first line support. I can identify most of my problems fast and correct, but lately there is this one that's bothering me:

sometimes, outlook won't open. Or perhaps it's more correct to say that it DOES open, but invisible. There is nothing showing on the desktop or anywhere on the task bar. The only trace is in the task manager, where the OUTLOOK.EXE process just sits like nothing's wrong.

By itself, it wouldn't be that much of a hassle. Just kill the process (or processes, as users will usually click the icon multiple times when it doesn't open fast enough). Once all of the OUTLOOK.EXE processes are ended, starting outlook works fine (you just have to tell it not to start in safe mode because it wasn't shut down properly 'last time it was run').

The real problem is: how to recognize this? There is no error message, nothing out of the ordinary in the event viewer (despite the fact that there are two logs with stuff in it dedicated to office), no strange circumstances that cause it. It doesn't happen all that often (especially not considering how much outlook is used around here), but it happens pretty much at every PC sooner or later. And at total random intervals. Oh, and it's only outlook. The other office applications don't seem to have this hide-n-seek behavior.



I tried googling, but without error messages, decent keywords or specific things that cause this error to appear, it's not really the most successful effort ever.

So...here's the question to you guys: is there someone among you who recognizes this stuff and has a clue or an answer for me?

Thanks for your time. :-)


BVH


Technical stuff (feel free to ask for more if needed):
Windows XP SP3
Office 2007 SP2: (Outlook  12.0.6514.5000). Also has a whole bunch of (security) updates
Microsoft Office language Pack 2007 (both Dutch and French)
Internet Explorer 7
0
Comment
Question by:rszppo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 8

Expert Comment

by:dlongan
ID: 35188667
Generally Outlook will stay in memory and perform housekeeping tasks before it actually unloads (should be fairly fast).
I have seen Outlook with large pst files can take time.
Also if the pst file was closed improperly it will conduct a repair in the background which can cause it to not shutdown properly.
Also any add-ins could be hanging her up  (tools, trust center, add-ins if your 2007 or above).
0
 
LVL 6

Expert Comment

by:A Proorocu
ID: 35188669
This is a usual problem.

As a solution, you should run a Registry Cleaner ( cccleaner is free to use ).
After scan & fix the problem should not appear any more.
0
 
LVL 6

Expert Comment

by:nsonbaty
ID: 35188707
most likely, it is add-ins , I did it by disable ny third party applications add-ins
this link will show you how
http://wtf.ronowicker.com/ms-outlook-2007-only-starts-in-safe-mode-how-to-fix-it/
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 2

Expert Comment

by:JDCUSAF
ID: 35188942
do you use Office Communicator?
0
 
LVL 6

Expert Comment

by:A Proorocu
ID: 35333877
So the problem was solved ?
0
 

Accepted Solution

by:
rszppo earned 0 total points
ID: 37644140
Hi,

we migrated to Windows 7 and MS Office 2007 SP3. The problem stopped.

Thanks anyway for the suggestions.

Wim
0
 

Author Closing Comment

by:rszppo
ID: 37664404
Aparently SP3 for office 2007 solved the problem
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question