Blackberry stuck on initializing when connecting to BES server
Posted on 2011-03-22
On our BES server we recently encountered the problem of our employees not being able to send or receive emails on their Black Berry PDA's. Upon discovering this we began to trouble shoot by re-pushing the IT policy and service books out to all the Black Berries as needed. This did not solve the problem. We then hand all those affected bring their phones to us in which we un-registered them from their phones and then re-registered them to no avail. the server now has the user stuck at initializing on the desktop for the past 24 hours. It will not allow us to add the phone to the users account. This has happened before and it was the MAPI profle was not correct. When we had this problem before we just uninstalled the BES software and re-installed it. This did not work this time.
When going through the eventlog we encountered this event warning Event ID (2406)
" The description for Event ID ( 20406 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 'CVN75UCSBB01' agent 2: will not restart - reached the maximum of 10 restarts per 24 hours."
thanks in advance for any help.