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Mailbox quota exceeded ??

Posted on 2011-03-22
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Last Modified: 2012-05-11
I have a SBS2008.  PC users with Outlook 2003 with large mailboxes complains that they can no longer send or recieve mails due to mail quota exceeding.
When I go to the Windows SBS Console under USER PROPERTIES and E-MAIL the "Enforce the mailbox quotas" is turned off.
Whats wrong?
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Question by:Ohmit
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Expert Comment

by:Glen Knight
ID: 35188903
Using Exchange Management Console, under recipient configuration > Mailbox right click the user that's having the problem and select properties.

Under Mailbox Settings, what is set under Storage Quotas.
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Author Comment

by:Ohmit
ID: 35189034
USE MAILBOX DATABASE DEFAULTS is unchecked (and all sub quotas)

Deleted Item Retention is checked
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Expert Comment

by:Glen Knight
ID: 35189075
so if it's unchecked, what do you have set there?
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Author Comment

by:Ohmit
ID: 35189126
:-) not sure what you mean!
Nothing under USE MAILBOX DATABASE DEFAULTS is checked.
:-)
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Glen Knight earned 500 total points
ID: 35189140
can you post a screenshot please?
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Expert Comment

by:srico_gisd
ID: 35189384
I believe in Outlook 2003 there is a max .pst file size of about 2GB. I believe it can be modified and here is the best microsoft article I can find:

http://support.microsoft.com/kb/832925

I hope this helps. I ran into this issue a while back after running Outlook 2003 for some number of years and this article helped. The key is deciding how big to let the pst be.

Good luck!
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Author Comment

by:Ohmit
ID: 35189476
Hi Demazter

Thanks for helping out.
After restart of server everything is working fine again.
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Expert Comment

by:Glen Knight
ID: 35189481
that's because any changes you make to the quotas take up to 2 hours to take effect unless you restart the Microsoft Exchange Information Store service.
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Author Comment

by:Ohmit
ID: 35189491
Hi Srico

As you can see I have closed the case again.
Just for your information the problem you mention is only with using PST files.
When using Exchange mailbox it doesn't matter.
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