Exchange Active sync no fail 0x80072EFF Cannot contact server

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ASKER

I created a new test cert. and applied it iphones are now working. So there was a problem. but old windows phones wont work because the cert is not installed.

I need to try and get the renewed cert to work.

I have removed it, how do i re-add it?

I know this is a stupid question, but I have only ever requested new or renewed old ones before.

Cheers.

Error : 80072EFF

Possible Cause :-
The connection with the server has been reset.
- OR -
Synchronization failed due to a communications failure. Try again

Possible resolution :-
Verify that the server is listening on the SSL port and that the device can connect to the server over SSL.
1. The connection with the server was reset. You are using a Windows Mobile 2002-based device or a Windows Mobile 2003-based device with SSL. However an SSL connection could not be established and the connection was reset.

User action :-
1. Verify that the server you are connecting is listening on the SSL port. Ensure that you can connect to the server over SSL using Internet Explorer on the device.

Re-download the certificate from the certificate provider.

Copy the file to the server and then Import the Certificate:

http://technet.microsoft.com/en-us/library/dd351183.aspx

Once imported - you need to enable it:

http://technet.microsoft.com/en-us/library/aa997231.aspx

ASKER

No i mean how do I get the pfx file from the CA.

All i have from the renewal request a .cer file.

Who is the CA?

ASKER

I have just renewed the certificate for my OWA server.

ASKER

Sorry ment to say, I am using my own CA.

Verify that the server you are connecting is listening on the SSL port. Ensure that you can connect to the server over SSL using Internet Explorer on the device.

@sachin5333 - Your comments are not helping - please read the question carefully.

You need to install the Certificate on the device and then it will work.

Please check below article.

http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

@alanhardisty: I need to confirm it from the author. Please check my earlier comment.

Ah - okay - then please visit the page where you download your certificate from IE. Re-download the certificate and then install it.

ASKER

We have confirmed that the error goes away with a new cert. So what I need to know now is how to get the renewed cert to work. I have removed it from the OWA box now I need to readd it. But IIS and Exchange both want .pfx files to import a cert. The question now is where do I get that.

You don't have to import a .PFX file - a .CRT file is fine.

ASKER

The certserv page only offers the cert. in DER or 64bit both of which are .cer files

That's fine.

ASKER

I have tried using the .cer file that was generated for the renewal and it says there is no key included and it does not import.

Are you importing via the Exchange Console or Shell?

ASKER

EMC I also tried through IIS.

Please use the Exchange Management Shell:

Import-ExchangeCertificate -Path c:\certificates\certificatename.cer

Does that work without error?

ASKER

It doesn't like the -Path switch apparently...

Stupid EMS

Have you changed the path to reflect the path your certificate has been copied to?

If you copy the cert to c:\ and it is called certificate.cer then you run:

Import-ExchangeCertificate -Path c:\certificate.cer

Is it any happier?